Job description:
Call Center Agent (English/Arabic)
:
We are currently hiring Bilingual Call Center Agents proficient in both English and Arabic to join our customer support team in Dubai.
Key Responsibilities:
Handle incoming customer inquiries via calls, chat, and email in a professional manner.
Provide accurate information and resolve customer issues efficiently.
Follow up on open cases to ensure timely resolution.
Escalate complex issues to the appropriate department when necessary.
Maintain service levels and meet performance KPIs.
Work in rotational shifts (including nights and weekends) as part of a 24/7 operations team.
Requirements:
Fluency in both spoken and written English and Arabic is mandatory.
Minimum 1 year of experience in a call center role, preferably in the retail sector.
Strong communication and interpersonal skills.
Available to join immediately.
Job Types: Full-time, Permanent
Pay: AED3,500.00 per month
Application Question(s):
How many years of experience do you have as an Call Center Agent?
Do you speak Arabic language?
How much is your Current Salary - AED Per Month?
How much is your Expected Salary - AED Per Month?
* Are you available to join immediately?
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