Call Center Agent (English/Arabic)
We are currently hiring Bilingual Call Center Agents proficient in both English and Arabic to join our customer support team in Dubai.
Key Responsibilities:
Handle incoming customer inquiries via calls, chat, and email in a professional and courteous manner.
Provide accurate information and resolve customer issues efficiently.
Follow up on open cases to ensure timely resolution.
Escalate complex issues to the appropriate department when necessary.
Maintain service levels and meet performance KPIs.
Work in rotational shifts (including nights and weekends) as part of a 24/7 operations team.
Requirements:
Fluency in both spoken and written English and Arabic is mandatory.
Minimum 1 year of experience in a call center role, preferably in the retail sector.
Strong communication and interpersonal skills.
Ability to multitask and remain calm under pressure.
Must be currently based in Dubai and available to join immediately.
Job Types: Full-time, Permanent
Pay: AED3,500.00 per month
Application Question(s):
Do you have 1 year of experience in a call center role, preferably in the retail sector?
If selected, can you join immediately?
Language:
fluent Arabic (Required)
fluent English (Required)
Location:
* Dubai (Required)
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