Call Center Agent

Dubai, United Arab Emirates

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Description

Job Summary: Looking for a Call Center Agent in Dubai, United Arab Emirates (UAE)

Job Key Details:

Respond to phones calls or emails from the clients
Reply to enquiries on all social media platforms as well as live chat from customers
Monitor complicated customer interactions
Create a rapport with customers
Record details of customer interactions as necessary
Respond to inquiries in a professional way
Assist customers with product as well as service information as may be required
Assist in processing orders, forms as well as applications
Provide solutions to customer issues
Enter customer orders in the system
Carry out any other related tasks as may be required

Job Qualifications and Experience

The suitable candidate must be a graduate with at least 1 to 2 years of experience working as a call center agent or in a similar position
Excellent communication and telephone skills required
Must be computer literate
Should be organized and a good time manager
Excellent customer service skills required

Application Procedure:

All qualified candidates are encouraged to upload their recently updated CVs

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