Job Summary: Looking for a Call Center Agent in Dubai, United Arab Emirates (UAE)
Job Key Details:
Handle inbound and outbound calls professionally and efficiently, addressing customer inquiries as well as providing accurate information about properties, including availability, pricing, features and amenities
Actively listen to customer needs and preferences, identify potential opportunities and offer suitable property options that align with their requirements
Call property owners to check if they are renting or selling their property
Maintain a high level of product knowledge regarding current inventory, market trends as well as property details to effectively assist customers
Handle incoming calls and forward contact details to the agent
Offer exceptional customer service through delivering timely and personalized responses, resolving issues as well as building positive relationships with clients
Schedule appointments and property viewings for the sales team, ensuring that the necessary information is communicated effectively
Update clients details into the database
Develop and maintain relationships with existing or new clients via telephone calls
Complete call logs and reports
Identify and escalate complex inquiries or customer concerns to the appropriate team members for resolution
Meet or exceed key performance indicators (KPIs) and targets
Job Qualifications and Experience
The ideal candidate must have at least 1 to 2 years of experience working as a call center agent or in a related role
Excellent verbal and written communication skills with a friendly and professional telephone manner
Strong active listening and problem-solving skills required
Familiarity with real estate terminology, property types as well as market trends is preferred
Ability to multitask, prioritize, and manage time effectively
Exceptional customer service skills with a focus on building rapport and maintaining positive relationships
Must be results-driven mindset with a commitment to meeting and exceeding performance targets
Application Procedure:
All qualified candidates are encouraged to upload their recently updated CVs
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