Call Center Agent
Dubai, United Arab Emirates
Job Description
Company Description
Established in 2009, Prime Hospitality offers a collection of quality restaurants and casual cafes across numerous locations in the UAE. Examples include our flagship brand Russo\xe2\x80\x99s New York Pizzeria and Prime Caf\xc3\xa9, the coffee shop style venues. We offer quality F&B experiences and put customer satisfaction first.
Call Center Agent is responsible for providing support from start to finish of the calls to resolve customer inquiries or concerns. Agent helps customers with their questions and addresses issues regarding menus.
Established in 2009, Prime Hospitality offers a collection of quality restaurants and casual cafes across numerous locations in the UAE. Examples include our flagship brand Russo\xe2\x80\x99s New York Pizzeria and Prime Caf\xc3\xa9, the coffee shop style venues. We offer quality F&B experiences and put customer satisfaction first.
- Order taking over the phone and online portals.
- Assisting delivery drivers regarding locations.
- Follow up orders on online portals.
- Upselling high GP products.
- Outbound calls to verify or inform customer regarding the order.
- Checking and replying customer\xe2\x80\x99s feedback and reviews online.
- Daily Checklist regarding online aggregator, discounts and restaurant status.
- Escalating complaints to the managers.
- WhatsApp & email assistance regarding customer inquiry.
- High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated.
- With effective communication skills
- Ability to handle pressure
- At least 2 years\xe2\x80\x99 experience in the same field
Call Center Agent is responsible for providing support from start to finish of the calls to resolve customer inquiries or concerns. Agent helps customers with their questions and addresses issues regarding menus.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
-
Job IdJD1538813
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned