Call Center Agent
Dubai, United Arab Emirates
Job Description
Telugu speaking candidates looking to relocate to Dubai are open to apply to this position. We are looking for a Call Center Agents that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues and selling our products and services; keeping customer satisfaction at the core of every decision and behaviour.
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow call center "scripts" when handling different topics
- Identifying customers' needs, clarify information, research every issue and providing solutions
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
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Job Detail
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Job IdJD1440764
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned