Call Center Agent Job in Dar Al Teeb Luxury Perfumes

Call Center Agent

Al Farwaniyah, 80, Kuwait, Kuwait

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. Manage large amounts of inbound and outbound calls in a timely manner

. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

. Seize opportunities to upsell products when they arise

. Build sustainable relationships and engage customers by taking the extra mile

. Keep records of all conversations in our call center database in a comprehensible way

. Meet personal/team qualitative and quantitative targets

Requirements

. Previous experience in a customer support role

. Track record of over- achieving quota

. Strong phone and verbal communication skills in both Arabic and English language, along with active listening

. Familiarity with CRM systems and practices

. Ability to multi- task, set priorities and manage time effectively

. High school degree

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