Job Description

We are looking for an experienced and friendly Call Center Agent to manage incoming and outgoing calls, client bookings, appointment confirmations, and follow-ups. The ideal candidate will have strong communication skills, a customer-centric attitude, and preferably experience in healthcare

Key Responsibilities:

Answer inbound calls and respond to inquiries about services and promotions. Make outbound calls for appointment reminders, follow-ups, and feedback. Book and manage client appointments using the clinic's CRM/booking system. Coordinate with reception and treatment staff for scheduling. Handle basic client concerns and escalate issues when necessary. Provide accurate information about procedures, packages, and pricing. Maintain up-to-date knowledge of clinic services, offers, and policies. Ensure high-quality customer service and client satisfaction.
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Requirements:

Proven experience in a call center or front desk role (preferably in beauty, wellness, or healthcare). Fluent in English; Excellent verbal communication and interpersonal skills. Ability to handle multiple calls and manage bookings efficiently. Proficient in using booking systems, CRMs, or appointment scheduling tools. Presentable, professional, and customer-oriented personality.
Job Types: Full-time, Permanent

Pay: AED4,000.00 - AED5,000.00 per month

Application Question(s):

How many years of experience you have as a Call center agent? Do you have medical field experience? Nationality? Are you ok with the salary range 4000-5000AED? * Can you join immediately?