Job Description

ZIA Medical Center is seeking a customer-oriented and efficient

Call Center Agent

with experience in a

healthcare setting

. The ideal candidate will manage incoming and outgoing calls, WhatsApp messages, and website inquiries, ensuring all patient interactions are handled professionally, promptly, and with care.

Key Responsibilities:

Respond to inbound calls regarding appointments, services, and general inquiries in a courteous and professional manner Make outbound calls for appointment reminders, follow-ups, and patient satisfaction Schedule, update, and cancel appointments using clinic management software Handle and respond promptly to WhatsApp messages and website/live chat inquiries Provide information about doctors' availability, clinic timings, procedures, and insurance coverage Coordinate with front desk, nursing, and medical teams to ensure smooth patient flow Log and document all patient interactions accurately Resolve patient complaints or escalate issues to the appropriate department when necessary Maintain a high level of patient confidentiality and adhere to data protection policies

Requirements:

Minimum

1-2 years of experience

as a call center agent in a

healthcare environment

Proficiency in handling calls, WhatsApp communications, and online chat platforms Excellent verbal and written communication skills in English (Arabic is a plus) Strong multitasking, problem-solving, and organizational skills Familiarity with clinic/hospital management systems and CRM tools Professional, patient-centered attitude and calm demeanor under pressure

Preferred Qualifications:

Diploma or Bachelor's degree in Healthcare Administration, Communications, or a related field Knowledge of basic medical terminology and insurance processes
Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Experience:

Call Center Agent in Healthcare: 1 year (Preferred)
Application Deadline: 30/05/2025