Call Center Agent
Abu Dhabi, United Arab Emirates
Job Description
Published
January 30, 2023
Location
Abu Dhabi, United Arab Emirates
Category
Customer Service / Reservations / Telecalling
Job Type
Full-time
Description
Hiring a Call Center Agent for Abu Dhabi.
Key Responsibilities:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Utilizing software, databases, scripts, and tools appropriately.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Maintaining compliance with all company policies and procedures.
- Provides feedback on the efficiency of the customer service process.
Key Requirements:
- Graduate or High school diploma or equivalent.
- Three years experience as Call center Agent.
- Trustworthy, able to respect confidentiality.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Demonstrated ability to work effectively in a team environment.
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Job Detail
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Job IdJD1497629
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned