Job Description

Requisition Number 40612BR

and Qualifications

POSITION SUMMARY

The Intern is primarily responsible for providing customer service support and handling sales task on daily basis. PRINCIPAL ACCOUNTABILITIES

This position is accountable for the following end results:

To Work on Dispute management closely. Customer complain handling. To process all customer complaints in SAP. Customer not on E-billing, Ensure to arrange the dispatching of the invoice on time. Would be the recipient of all customers who have rejected E-billing To able to process orders on SAP and back up support for CSO. Close co-ordination with Credit and collection team in terms of customer receivables. To ensure Billing done on timely manner for customers like PDO & MOH To meet the customized requirement for invoice submission. Timely closure of all disputes and ensure the invoices are ready of collection team on collect. To ensure the invoices are submitted to the customer with the required supporting documents on time. Print & arrange to send invoices for month end dispatch for consolidated customers. Create manual invoices for specific customers (customized requirement for government entities) Arrange dispatch of invoice on time, by courier/manual disptach Customer visits to assist with credit collections as & when required. MINIMUM REQUIREMENTS AND QUALIFICATIONS

Bachelor degree of Admin or Science (Chemistry would be advantage) Good Excel/Power Point Good written and verbal communication skills Knowledge in SAP will be advantage Good communicator and the ability to co-ordinate with different departments of Customers and within organisation Fluent written and spoken English and Arabic (preferred)

Employment Status Fixed Term (direct AP employee) - Full Time

Organization Middle East, Egypt & Turkey

Business Sector / Division MEIET Operations