Analyst, Business Support And Services
Dammam, Saudi Arabia
Job Description
Position Summary:
Engage in the monitoring and delivery of services in effective operations of IT workstations, printers The role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Also Engage in the maintaining, monitoring and delivery of services in effective operations of IT workstations, printers and company approved software at specified locations
Major Responsibilities:
- Engage in IT support executive duties in complementary to or in absence of that position
- Engage in technical evaluation and analysis of issues and provision of timely resolutions provided by IT support executives and/or IT users
- Creation and Resolution of IT Tickets for all the Incidents & Service Requests of all users at assigned location by using Microsoft Service Manager
- Nexthink End User analytic administrator and taking backup for the monitoring systems.
- Monthly Reporting for monitoring tool backup and
- Monitoring & Troubleshooting of End User Systems as part of preventive measure by using advance monitoring tools i.e. Nexthink
- Follow up/coordinate/control the IT stocks on specified location in coordination with senior support engineers.
- Engage in using the system technologies to maintain, update and report on periodic basis on patch updates concerning OS, office applications and other software deployments
- Report to senior engineering team and IT management on pending issues related to provision of IT services
- Active Directory management of Computers/Users from Support Services perspective.
- Handling IT Stores in the absence of Store representative during Vacation.
- Employee Clearance & Employee Transfer related activities for 2nd Industrial Area employees of ISPC and group.
- Sitting for extended periods of time if and when required by the business and as per directions of Senior IT Staff.
- On Call IT Support for 2nd Industrial Area
Work Contacts:
- Manager Business Support & Services, Senior Analyst Business Support & Services, system engineers, support team and frequently with end user
Competencies:
- Troubleshooting and Hardware skills
- Network/Systems problem Diagnostic. Cable making & testing Techniques
- Work with Support team and other employees and departments within the company
- Handling IT Material for the Designated Plants.
- Problem Analysis, Compliance to policy & procedures.
Qualifications:
- Bachelor degree in Computer science/ Information Technology
- Minimum certification in either Technical Associate, solution associate, A+ or in network level.
- At least 3 year experience in providing IT support in large scale computing environment
- Training in Windows Operating System or A+ Hardware is a plus.
- Certified as Microsoft Technical Associate level is preferred
Training Needs and Potential Career Path
Candidate should be provided at least one course in each category below leading to Microsoft Certified Levels (minimum 2 courses if not taken in earlier career or education institution)
Candidate should be provided at least one course in each category below leading to Microsoft Certified Levels (minimum 2 courses if not taken in earlier career or education institution)
- Microsoft Technical Associate Level
- Microsoft solution Associate level
- CompTIA A+ level
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Job Detail
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Job IdJD1407452
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDammam, Saudi Arabia
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EducationNot mentioned