Job Description

BUSINESS SUPPORT OFFICER
Kirintec is an exciting and ambitious R&D led company that specialises in the design of innovative Counter-IED, Counter-UAS and Electronic Warfare technology. Since 2008 we have developed and delivered innovative products that have seen service in some of the most demanding environments in the world. We provide ECM systems and other battle proven capabilities that are in daily use globally with government and non-government organisations protecting lives from the continuously evolving security and terrorist threats. People are one of the best assets we have. We actively seek talented individuals that have a proactive and dynamic approach and who are looking for their next career move. We enjoy a unique working environment and ensure that whether out in the field, or here in the office, everyone strives to add value that benefits our customer base
About Operations
Operations deliver quality systems and services to customers adhering to strict timelines and ensuring value for money and continual service improvement. Operations supports the day to day running of Kirintec providing close support to manufacturers, customers, and all internal departments. Operations provides production support, project management and core operational functions to ensure that systems and services are delivered to customers on time, to budget and with zero defects. Whilst operations have distinct service pillars offering different services there is a 'one team' concept to ensure that everyone is supported, workloads are balanced and that the team is valued and developed.
Main duties of the position
The primary roles are to support Kirintec business functions with the management of ISO certifications, logistical support, export compliance and IT infrastructure management & cyber compliance with 3rdparty suppliers. This is a hands-on role.
Key Responsibilities

• Support the Business Assurance Manager (BAM) with:
• Collection, analysis and reporting of ISO data
• Preparation of logistic and export paperwork

• Support Operations and the Help Desk Manager (HDM) with:
• Automation of reports and returns using SharePoint and PowerBI
• Provide IT assistance to Kirintec users acting as interface between Kirintec and our 3rdparty IT provider
• Monitor and report IT user statistics to identify potential issues

• Support Technical Support and the Customer Help Desk (CDM) with:
• Setting up customer IT accounts
• Provide remote support and assistance to users of Kirintec systems
• Deploy to customer locations worldwide to support training and installation activities
• Conduct Reliability, Availability and Maintainability analysis producing reports

• Support the Programme & Supply Chain Manager (PSCM) with:
• Review and release of Bills of Materials (BoMs)
• Analysis of market to ensure materials are purchased at fair market value
• Collation and reporting of project data

Essential Skills

• IT and network installation and support
• Ability to work within a small, flexible and dynamic team
• Excellent interpersonal and communication skills (both written and verbal)
• Articulate, numerate
• Be able to communicate effectively to technical and non-technical international audiences
• Attention to detail
• Self-starter
• Computer literate
• Eagerness to learn
• Energy, flexibility, enthusiasm, persistence, and commitment.
• The motivation to succeed and make a difference whilst performing in a pressured environment
• The wherewithal to acquire new skills and drive the role forward

Essential Software Packages
Microsoft Excel/Word/Powerpoint/Outlook SharePoint Language - English
Desirable Skills
Educated to GCSE level or equivalent
Desirable Software Packages
Sage 50 Team Viewer Microsoft Project/Visio PowerBI Language - Arabic
Employment Terms
Kirintec employ a standard 5 day working week Monday to Friday. The main working location will be Kirintec offices in Jumeriah Lakes Towers (Cluster F). Any remote working from home will be authorised on a case by case basis with the Functional Area Line Manager. Remote working will be facilitated with IT.
Hours
Nominally 40 hours per week Monday to Friday
Location
Jumeriah Lakes Towers - Dubai UAE travel (infrequent) may be required International travel (infrequent) may be required
Duration
Permanent
Probation
6 months Job Types: Full-time, Permanent Salary: AED3,500.00 - AED5,500.00 per month