Business Process Manager | Automotive

Overview of the role:

The purpose of this role is to provide process improvement, process digitization and process governance expertise to drive operational excellence within the Al-Futtaim Automotive division. The responsibilities include comprehensively evaluating business architecture and capabilities, data gathering and analysis, identifying best practices around that capability or researching where applicable, process mapping using a BPM application, designing optimized processes, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements and monitoring post-implementation process performance.

What you will do:

• Manage comprehensive end-to-end strategic process improvement initiatives to deliver process simplification, re-engineering, digitisation and automation using methods like Lean Six Sigma, Design Thinking, Value Stream Analysis etc. that drive customer experience, innovation, growth, efficiency and effectiveness.

• Understand the company\xe2\x80\x99s operating model and commercial objectives and map the business architecture translating it into a scalable organisation design and standardised business processes.

• Analyse existing \xe2\x80\x9cas-is\xe2\x80\x9d processes leveraging different techniques and methods, including documenting the existing state.

• Lead the design and realisation phases of business process related projects by designing business processes against leading international standards (benchmarks), by managing change and organisational impact and delivering significant, measurable and sustainable business improvement results.

• Comfortable working with all levels of management across the organisation.

• Experience working within and leading cross-functional teams.

• Broad strategic thinker, with clear vision and direction of change management.

• Proficiency in process mapping techniques and tools.

• Strong customer focus and commitment to service excellence.

• Exude a winning attitude, commitment to team goals and to winning through collaboration.

• Develop and present formal presentations to department managers along with senior management.

• Be passionate about leading change and driving results through process improvements, especially through the utilisation of Lean Six Sigma methodology and techniques.

• Actively contributing as part of a highly engaged team to own and implement initiatives that improve operational processes all the way through sustained benefits realization to increase quality and value.

• Manage comprehensive end-to-end strategic process improvement initiatives to deliver process simplification, re-engineering, digitisation and automation using methods like Lean Six Sigma, Design Thinking, Value Stream Analysis etc. that drive customer experience, innovation, growth, efficiency and effectiveness.

• Understand the company\xe2\x80\x99s operating model and commercial objectives and map the business architecture translating it into a scalable organisation design and standardised business processes.

• Analyse existing \xe2\x80\x9cas-is\xe2\x80\x9d processes leveraging different techniques and methods, including documenting the existing state.

• Lead the design and realisation phases of business process related projects by designing business processes against leading international standards (benchmarks), by managing change and organisational impact and delivering significant, measurable and sustainable business improvement results.

• Support the digital transformation program by identifying and prioritising automation and digitisation use cases within existing processes.

• Proactively communicate and collaborate with Digital and IT teams to define and implement system solutions.

• Support agile delivery squads with user story, acceptance criteria and definition of done documentation based on identified process improvement opportunities.

• Document policies and procedures as per division standards.

• Identify areas of opportunity within existing processes.

• Conduct process audits to identify non-conformities.

• Provide process insights and reporting to process owners for effective decision making.

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