Summary:
Emirates SkyCargo is a world-class air cargo carrier, with a vast network of destinations, cutting-edge facilities, and a focus on innovation, efficiency, and sustainability.
We are seeking a Business Process Manager to manage and facilitate the development of business processes for Emirates SkyCargo express, courier and cargo operations through the continuous review of strategic and operational practices and processes to identify efficient, practical and productive ways of conducting business in line with business goals, including but not limited to service delivery, resource/equipment planning and allocation, system automation and business standards.
In this role, you will:
- Work with management in setting up systems to evaluate business unit performance against KPIs and lead operations business units to identify areas of weak performance and support line management in the design of performance improvement plans and setting relevant business standards.
- Lead the development of business processes to reflect new working methods. Influence and interact with process owners, department heads and corporate functions for effective implementation of redesigned express and courier processes and make recommendations for long and/or short term benefits.
- Identify, streamline and lead system enhancements for operations: conceptualise, define, and propose system requirements for SkyCargo express, courier and cargo operations, ensuring maximum integration with existing systems and eliminating any duplication.
- Define and develop business requirements for technology and automation in collaboration with the operations and systems team. Ensure that business requirements are analysed, challenged, understood and documented so that user requirements and defined solutions meet business needs based on functional fit, development time and cost.
- Conduct audits to ensure that identified changes have been effectively implemented. Ensure benefits from every improvement program are maximized and that all business improvement objectives are achieved in relation to qualitative and financial deliverables.
- Continuously monitor and update operational process changes due to people, commercial policy, handling agreement, policy, facilities, systems, or device changes. Coordinate and work with all internal/external stakeholders to ensure that everyone is well prepared to handle the changes and align business goals.
- Advise on productivity and process improvement opportunities provide operational and strategic business advice and influence operational departments to buy-in to the strategies. Amend current practices, processes or policies to achieve the identified cost savings and tangible results.
- Drive innovative solutions and ensure a collaborative approach with operations, systems, and external stakeholders, including the use of all SkyCargo technological solutions
- Advise on productivity and process improvement opportunities and provide operational and strategic business advice. Influence senior managers to ensure that internal corporate departments buy-in to the strategies and amend current practices, processes or policies to achieve the identified cost savings and tangible results.
- Ensure alignment between process, work instruction, standard cargo handling procedure, and authority regulations. Educate and increase awareness among managers, supervisors, front line staff on the changing process, available tools, techniques and methodology of the ever changing cargo operations.

To be considered for Business Process Manager role, you must meet the below requirements:
- Bachelor\xe2\x80\x99s Degree in either Industrial Engineering or Business Administration
- Minimum 8 years\xe2\x80\x99 experience in air cargo, express, courier and logistics and supply chain operations
- Experience in Lean, Six sigma, and other process mapping tools is preferred
- Should have experience and knowledge on project management, lean transformation initiative, change management in large organization
- The ideal candidate will possess expertise and familiarity in project management, implementing lean transformation initiatives, managing change within a large organization and setting KPI and relevant operational targets

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That\xe2\x80\x99s on top of transport benefits, life insurance and more. Find out what it\xe2\x80\x99s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what\xe2\x80\x99s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers

Emirates SkyCargo