Job Description

Business Process Manager | Process Excellence | Financial Services | Al Futtaim Automotive

Overview of the role:

The purpose of this role is to provide process improvement, process digitisation and process governance expertise to drive operational excellence within the Al-Futtaim Automotive division. The responsibilities include comprehensively evaluating business architecture and capabilities, data gathering and analysis, identifying best practices around that capability or researching where applicable, process mapping using a BPM application, designing optimised processes, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements and monitoring post-implementation process performance.

What you will do:

Process Improvement

• Manage comprehensive end-to-end strategic process improvement initiatives to deliver process simplification, re-engineering, digitisation and automation using methods like Lean Six Sigma, Design Thinking, Value Stream Analysis etc. that drive customer experience, innovation, growth,efficiency and effectiveness.

• Understand the company's operating model and commercial objectives and map the business architecture translating it into a scalable organisation design and standardised business processes.

• Analyse existing "as-is" processes leveraging different techniques and methods, including documenting the existing state.

• Lead the design and realisation phases of business process related projects by designing business processes against leading international standards (benchmarks), by managing change and organisational impact and delivering significant, measurable and sustainable business improvement results.

• Lead analysis of business performance results, customer feedback, audit reports, and any other business data to identify major business improvement opportunities and mobilise transformational business process improvement projects.

• Lead performance analysis and business review sessions to identify and prioritise major business improvement opportunities.

• Mobilise transformational business process improvement programs by formulating business cases, building executive sponsorship and mobilising project teams with the necessary skillsets to manage and execute the program.

• Support transformation project delivery by driving the process analysis, design, requirements identification and post-implementation review phases whilst coordinating with other project workstreams.

• Gather requirements and use cases from SME's using interviews, document analysis, requirement workshops, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

• Validate process improvement post-implementation to review new procedure compliance and identify further opportunities for process optimisation.

Process Digitisation

• Support the digital transformation program by identifying and prioritising automation and digitisation use cases within existing processes.

• Proactively communicate and collaborate with Digital and IT teams to define and implement system solutions.

• Support agile delivery squads with user story, acceptance criteria and definition of done documentation based on identified process improvement opportunities.

Process Governance

• Document policies and procedures as per division standards.

• Identify areas of opportunity within existing processes.

• Conduct process audits to identify non-conformities.

• Provide process insights and reporting to process owners for effective decision making.