Role Profile:

The role will work closely with the Head of Business Transformation and internal stakeholders to future proof the Division\'s process mapping to drive clarity and efficiencies that supports new ways of working and benefits both our customers and Starbucks Alshaya partners.

The below Key Performance Areas include but are not limited to:

- Conduct the necessary due diligence through extensive discussion and collaboration with the Divisional and MENA Leadership Teams and stakeholders to define the end-to-end business process mapping programme.
- Lead the business analysis to map \xe2\x80\x9cas is\xe2\x80\x9d core cross functional processes (such as campaign management, or product life cycle).
- Propose process enhancement during the initiation and design phases based on extensive internal or external benchmarks to address any inefficiencies identified.
- Lead all necessary stakeholder workshops and discussions, and challenge the status quo to identify best practice and continuous improvement to shape the \xe2\x80\x9cto be\xe2\x80\x9d state.
- Lead the design of new or amended processes across individual or cross functional domains, onboarding senior stakeholders on the need for change and gain buy in for proposed \xe2\x80\x9cto be\xe2\x80\x9d frameworks.
- Identify relevant technology solution to support value creation and shape the essential requirement.
- Use knowledge of \xe2\x80\x9cas is\xe2\x80\x9d and \xe2\x80\x9cto be\xe2\x80\x9d models to identify change in user profiling. Propose future roles and alternative skill sets and capabilities required for future success.
- Define compelling \xe2\x80\x9cbusiness cases\xe2\x80\x9d for implementing of proposed process change and/or tech solutions and present these to Steering Committee members.
- Embrace a \xe2\x80\x9cone team\xe2\x80\x9d culture through close collaboration with key peers / stakeholders e.g., Digital Programme Delivery, Change management, Cut-over, Business Analysis, Business Data and Business Testing
- Work closely with Change Management leads to identify changes against current ways of working, complete all impact analysis and training needs analysis, and ensure to be\xe2\x80\x9d processes are incorporated into the training and on-boarding materials.
- Collaborate with Digital and IT Leads to ensure timely and optimal implementation of all new or enhanced IT solution \xe2\x80\x9cGo Lives\xe2\x80\x9d, to include impact analysis, training needs UAT and cut-over activities.

Knowledge:
-Recognized expert in their field with deep and broad functional knowledge of business processing and change management, able to bring macro concepts and \xe2\x80\x9cbig thinking\xe2\x80\x9d into solution design.

Experience:
- +7 years experienced in a relevant discipline (relevant to the Pillar and/or Portfolio)
-Evidenced experience of key end to end processes and decision making in the relevant disciplines
-Experience of transformation programmes or change management, working a matrixed environment.

Skills:
-Strong communicator, with the ability to translate complex solutions into articulate and compelling business cases and concepts.
-Able to influence without authority and communicate with trust and confidence.
-Change agent, willing to challenge the status quo and champion new ideas.
-Experience of training to embed new concepts and functional processes.
-Customer services mindset, with experience of delivering exceptional UX.

About Us:

Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world\'s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang\'s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria\'s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group\'s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.

Fresh, modern, and relevant, Alshaya\'s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

Advertised: 14 May 2023 Arabian Standard Time
Application close: 13 Jun 2023 Arabian Standard Time

Alshaya Group