Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We\'re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you\'ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together.



Sales

• Identify and understand the needs of the customer.
• Manages selling of products to target customer segments in a professional manner.
• Ensures accuracy of all bank forms and documents executed by the customer.
• Ensures optimal utilization of all sales tools and resources.
• Documents and maintains all records of sales activities and provide updates as per requirement.
• Administers all sales process and maintain records for same.
• Ensures assigned sales targets and budgets are met.
• Manages various documents for all sales sources efficiently.
• Participates in all departmental meetings and product training.

Customer Service

• Administers and ensures compliance to all sale objectives.
• Monitors all customer queries and ensure timely response to all issues.
• Coordinates with customers to provide various products and facilities and provides information on all required supporting documentation.
• Ensures timely processing of all initiated customer transactions.
• Maintains and updates knowledge on applicable FAB products and services.
• Maintains knowledge on all competitor products and services and analyses all advantages and disadvantages for various products.

Internal Collaboration

• Adheres to service level targets and coordinates with other departments to meet client service expectations.
• Engages with key stakeholders including Operations, Technology, Branches, and Legal etc. to deliver timely and effective level of client experience to FAB customers.

Self-Management Responsibilities

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
• Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
• Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.

Qualifications

• Minimum high school diploma
• Proven experience as a telesales representative or within a sales/customer service role
• Track record of successfully meeting sales quote, preferably via phone
• Good knowledge of relevant computer systems such as CRM Systems and telephony systems
• Excellent communication and interpersonal skills
• Outstanding negotiation skills

First Abu Dhabi Bank