Job Description

Sales . Identify and understand the needs of the customer. . Manages selling of products to target customer segments in a professional manner. . Ensures accuracy of all bank forms and documents executed by the customer. . Ensures optimal utilization of all sales tools and resources. . Documents and maintains all records of sales activities and provide updates as per requirement. . Administers all sales process and maintain records for same. . Ensures assigned sales targets and budgets are met. . Manages various documents for all sales sources efficiently. . Participates in all departmental meetings and product training. Customer Service . Administers and ensures compliance to all sale objectives. . Monitors all customer queries and ensure timely response to all issues. . Coordinates with customers to provide various products and facilities and provides information on all required supporting documentation. . Ensures timely processing of all initiated customer transactions. . Maintains... and updates knowledge on applicable FAB products and services. . Maintains knowledge on all competitor products and services and analyses all advantages and disadvantages for various products. Internal Collaboration . Adheres to service level targets and coordinates with other departments to meet client service expectations. . Engages with key stakeholders including Operations, Technology, Branches, and Legal etc. to deliver timely and effective level of client experience to FAB customers. Self-Management Responsibilities . Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year. . Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended. . Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role. . Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth. Qualifications . Minimum high school diploma . Proven experience as a telesales representative or within a sales / customer service role . Track record of successfully meeting sales quote, preferably via phone . Good knowledge of relevant computer systems such as CRM Systems and telephony systems . Excellent communication and interpersonal skills . Outstanding negotiation skills

Benefits

Skills Required