Job Description

A Business Development and Client Servicing job typically involves a combination of activities related to acquiring new clients, maintaining strong relationships with existing clients, and ensuring business growth.

Job Responsibilities:

Business Development:

Lead Generation:

Identify and generate new business opportunities by prospecting potential clients through various channels such as cold calling, networking, and attending industry events.

Sales Strategy:

Develop and implement strategies to acquire new clients and expand the client base in UAE and KSA

Market Research:

Conduct research to understand market trends, customer needs, and competitive landscape to inform sales strategies.

Client Presentations:

Prepare and deliver compelling presentations and proposals to potential clients to showcase company services.

Negotiations and Closing Deals:

Engage with clients in negotiations, address concerns, and close business deals that meet company objectives and ensure client satisfaction.

Sales Targets:

Meet or exceed monthly and quarterly sales targets, and monitor sales performance.

Client Servicing:

Client Relationship Management:

Maintain long-term relationships with existing clients, ensuring satisfaction with services/products provided.

Problem-Solving:

Address any issues or concerns clients may have in a timely and professional manner, ensuring resolution to enhance client satisfaction.

Onboarding Clients:

Guide new clients through the onboarding process, ensuring smooth transitions and clear communication of expectations.

Regular Communication:

Maintain consistent communication with clients, keeping them informed about new services, product updates, or changes.

Client Retention:

Focus on strategies and initiatives to retain clients, including delivering excellent customer service and anticipating client needs.

Feedback Collection:

Collect and analyse client feedback to improve service offerings and identify opportunities for business improvement.

Collaboration:

Internal Collaboration:

Work closely with internal teams such as events, production, Finance, PR and HR to ensure alignment with client needs and business goals.

Cross-functional Communication:

Coordinate with other teams to deliver high-quality service to clients and ensure all client deliverables are met.

Client Reporting:

Prepare regular reports on client status, business performance, and sales progress for internal stakeholders.

Skills & Qualifications:

Education:

Bachelor's degree in Business, Marketing, or a related field.

Experience:

Proven experience in business development, sales, or client servicing (typically 2-5 years).

Communication Skills:

Strong verbal and written communication skills to engage clients and internal teams effectively. Arabic language is a must.

Negotiation Skills:

Ability to negotiate contracts and agreements effectively.

Problem-Solving:

Strong analytical skills to resolve issues and identify opportunities.

Client-Focused:

Excellent interpersonal skills to build and maintain relationships with clients.

Time Management:

Ability to manage multiple clients and projects simultaneously.

Key Performance Indicators (KPIs):

Number of new clients acquired. Client retention rate. Sales revenue and targets met. Client satisfaction and feedback scores. Number of successful deals closed. This role typically requires a blend of strategic thinking, strong communication, and excellent interpersonal skills, making it a vital part of any business looking to grow its client base and maintain high levels of customer satisfaction.

Industry

Events Services

Employment Type

Full-time
Only candidates with UAE experience in the events industry and a valid UAE driving license will be considered

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Industry

Advertising Services
Employment Type

Full-time

Job Type: Full-time