Business Analyst Crm Salesforce
Dubai, United Arab Emirates
Job Description
Company Description
For more than 20 years, we have been advising companies and supporting them in the implementation of their transformation projects internationally. To do this, we have been relying on technology and the strength of our DNA based on collective intelligence, agility and a taste for entrepreneurship. Present on five continents, with more than 4,500 employees, our objective is to exceed the billion-pound turnover mark by 2024.
For more than 20 years, we have been advising companies and supporting them in the implementation of their transformation projects internationally. To do this, we have been relying on technology and the strength of our DNA based on collective intelligence, agility and a taste for entrepreneurship. Present on five continents, with more than 4,500 employees, our objective is to exceed the billion-pound turnover mark by 2024. Talan is expanding its team we are looking for a Business Analyst CRM Salesforce able to partner with Business teams to create lead and inspire the customer and marketing product
For more than 20 years, we have been advising companies and supporting them in the implementation of their transformation projects internationally. To do this, we have been relying on technology and the strength of our DNA based on collective intelligence, agility and a taste for entrepreneurship. Present on five continents, with more than 4,500 employees, our objective is to exceed the billion-pound turnover mark by 2024.
For more than 20 years, we have been advising companies and supporting them in the implementation of their transformation projects internationally. To do this, we have been relying on technology and the strength of our DNA based on collective intelligence, agility and a taste for entrepreneurship. Present on five continents, with more than 4,500 employees, our objective is to exceed the billion-pound turnover mark by 2024. Talan is expanding its team we are looking for a Business Analyst CRM Salesforce able to partner with Business teams to create lead and inspire the customer and marketing product
Work closely with stakeholders and project owners to collect business objectives and requirements to clearly define, document and scope products, projects and initiatives- Work to overcome obstacles to success and build collaborative relationships with other teams
- Own the functional design of the Customer and Marketing Systems/products ( CRM, Clientelling , Customer Service, Voice of Customer, Marketing cloud etc.)
- Work across departments to ensure that all stakeholders have input into the final product
- Escalate complex problems, where relevant, to ensure swift and efficient resolution
- Carry out and communicate the outline and functional design activities on projects/products, working with peers to facilitate successful delivery
- Understands and supports the overall customer strategy through partnership with Customer Experience and the key business stakeholders.
- Leads requirements gathering, analysis and verification meetings and ensures final requirement statements are accurate, verifiable, consistent, feasible and comprehensive.
- Develops alternative views of solutions for the review of Business and Technical teams as appropriate.
- Designs high level process flows and provides project leadership to implement defined requirements.
- Partners with the technical teams to ensure new technical requirements and changes continue to meet business expectations.
- Communicates progress and challenges across multiple functional teams and stakeholders. Effectively presents and communicates with stakeholders and articulates a technical design in business terms to ensure timely delivery and progress.
- Writes, coordinates, and executes test cases for Functional Testing, Systems Integration Testing (SIT) and User Acceptance Testing (UAT) against documented criteria that proves out scenarios and identifies defects for issue tracking and resolution.
- Develop new enterprise CRM service offerings, content creation, and value propositions to support and improve business processes.
- Provides for the ongoing creation and maintenance of platform documentation.
Qualifications
Required Background:
Additional Information
Experience in CRM and marketing Products- Experience in Salesforce service cloud and marketing cloud
- Ability to analyze business needs and perform the bi-directional translation of complex business and technical theories to a variety of audiences
- Good understanding of business processes to develop reporting based on requirements, metrics and KPIs
- Clear understanding of emerging technologies and enhancements that will allow processes improvements and enhanced business functionality
- Must have a strong customer service orientation and the ability to work with individuals in various organizational relationships
- Ability to communicate effectively, both verbally and in writing, with a varied audience
Required Background:
- 6+ years of experience working as a business analyst in CRM/marketing projects
- Excellent organizational skills, with proven success in managing multiple priorities and projects
- Experience of the Customer Journeys and customer marketing concepts
Additional Information
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1463815
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned