Bilingual Team Manager (fr/en) Casablanca
Casablanca, 6, MA, Morocco
Job Description
As Team Manager, your main tasks will be to:
-Coach and support a team of Customer Advisors in achieving their objectives. -Ensure the application of the various performance indicators required and the overall performance of your team, as well as compliance with the objectives set internally. -Ensure that the quality of service provided to customers is excellent and efficient. -Ensure daily supervision of the team, while guaranteeing excellent quality of response to all calls. -Continuously evaluate the team's performance, establish training needs and monitor career development. -Ensure team members' attendance and discipline. -Ensure the achievement of performance targets (Internal & External). -Produce reports and statistics required to monitor business activity.Profil Recherche
An open-ended contract and Social security; A very enticing attendance bonus; Private free health care with a very competitive rate; Free door to door transportation for shift ends; Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions...etc).
Avantages sociaux et autres
At Cnexia, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, age, citizenship, marital status or disability
Amplitude horaire
24H/24
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Job Detail
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Job IdJD2201384
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCasablanca, 6, MA, Morocco
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EducationNot mentioned