Job Description

The Barista Supervisor is responsible for overseeing the daily operations of the coffee shop, ensuring high-quality service, product consistency, and excellent guest satisfaction. This role requires strong barista skills, leadership abilities, and a solid background in food and beverage hospitality. The supervisor will manage staff performance, maintain product standards, and ensure smooth workflow throughout the outlet.

Key Responsibilities

Operational Management

Oversee daily cafe operations, ensuring the shop is fully prepared for service. Maintain cleanliness, organization, and hygiene standards in compliance with food safety regulations. Ensure all beverages and food items are prepared according to brand standards and recipes. Manage stock levels, order supplies, and maintain inventory records. Handle opening and closing procedures, including cash handling and reports.

Team Leadership

Supervise and support a team of 2 baristas, ensuring productivity and teamwork. Train staff on coffee preparation, customer service, safety procedures, and standard operating practices. Prepare staff schedules and manage shifts to meet business needs. Conduct performance evaluations and provide ongoing coaching and feedback.

Customer Service

Ensure guests receive friendly, efficient, and personalized service at all times. Address and resolve guest complaints or concerns quickly and professionally. Promote upselling techniques to maximize revenue (specialty coffees, pastries, retail items).

Quality Control

Monitor beverage quality, taste, and presentation to meet brand standards. Ensure proper maintenance and calibration of coffee machines and equipment. Conduct regular checks on product freshness and expiration.

Administrative Duties

Maintain accurate sales and wastage reports. Assist in menu planning, new product development, and seasonal promotions. Ensure compliance with hotel policies, HACCP standards, and municipality regulations.

Qualifications & Requirements

Minimum 2-3 years of experience as a Barista, including at least 1 year in a supervisory or lead role. Strong knowledge of specialty coffee, brewing methods, and cafe operations. Experience in Food & Beverage hospitality, preferably in hotels or high-end cafes. Excellent communication, customer service, and leadership skills. Ability to multitask, work under pressure, and manage a small team effectively. Basic knowledge of POS systems, cash handling, and inventory control. Flexible with work hours, including weekends and holidays.

Key Competencies

Leadership & Team Management Guest-Focused Service Coffee Expertise & Beverage Craftsmanship Attention to Detail Problem-Solving Time Management Hygiene & Safety Awareness
Job Type: Full-time

Pay: AED4,000.00 - AED4,200.00 per month