The barista is responsible for delivering exceptional coffee and beverage experiences to hotel guests and patrons. This role involves preparing high-quality coffee, tea, and specialty drinks, providing excellent customer service, maintaining a clean and organized work area, and contributing to overall guest satisfaction in the hotel's food and beverage outlets.
Key Responsibilities:
1. Beverage Preparation:
Prepare and serve a variety of coffee, espresso-based drinks, teas, and other beverages according to recipes and guest preferences.
Operate and maintain coffee-making equipment (e.g., espresso machines, grinders, blenders).
Ensure consistency in drink quality and presentation.
2. Customer Service:
Greet guests warmly, take orders accurately, and provide recommendations on beverages or menu items.
Handle special requests, dietary needs, or customizations with care and efficiency.
Address guest inquiries or complaints professionally, escalating to management when necessary.
3. Cash Handling and Transactions:
Process payments using point-of-sale (POS) systems, ensuring accuracy in transactions.
Handle cash, credit cards, and room charges in accordance with hotel policies.
4. Cleanliness and Hygiene:
Maintain a clean and sanitary workstation, including counters, equipment, and seating areas.
Follow health and safety regulations, including food safety standards and proper handling of ingredients.
Restock supplies such as cups, lids, napkins, and condiments as needed.
5. Inventory and Stock Management:
Monitor inventory levels of coffee beans, syrups, milk, and other supplies, reporting shortages to management.
Assist in receiving and storing deliveries, ensuring proper rotation of stock (first-in, first-out).
6. Team Collaboration:
Work closely with other food and beverage staff, including servers, kitchen staff, and managers, to ensure seamless service.
Assist with additional tasks in the cafe or restaurant during peak times, such as serving pastries or light snacks.
7. Brand Standards and Atmosphere:
Uphold the hotel's brand standards by delivering a professional and welcoming experience.
Contribute to a positive and inviting atmosphere in the cafe or bar area through friendly demeanor and attention to detail.
Experience Needed
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Previous experience as a barista or in a customer-facing food and beverage role is preferred
Required Skills
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Soft skills
Team Player, Creativity
Project Management
Task Management
Values
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Integrity, Fun, Accountability, Care, Inclusive
Benefits
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Staff accommodation, Staff transportation, Learning & development programmes, Career development, Length of service benefits
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