Job Description

Accountability Area

• Builds team of high performance individuals to follow & apply company's policies & processes.
• Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.
• Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct.
• Regularly report progress on each job and quickly communicate delays or concerns with the service manager.
• Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
• Work with the Service manager to respond to client's requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
• Investigate customer complaints and concerns and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
• Implement systems to record, file and store information pertaining to client enquiries.
• Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
• Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
• Review work orders to ensure that all actions have been documented according to GE policies and procedures.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• To update the daily / Weekly / Monthly departmental reports.
• To ensure all relevant technical trends are communicated to the line Manager for processing.
• To coordinate to the QC and to assigns jobs to ensure the timely completion of the customer vehicles
• To monitor return work and identify possible trends with repairs and report all findings to the Service Manager.
• Report all equipment failures for immediate repairs to the Service Manager.
• Ensure the Workshop Department and workshop equipment is kept to a high standard and cleanliness at all times.
• Monitoring and continues observe the Workshop staff performance.
• Promote a Health and Safety culture within the business.
• Perform other duties as assigned by the line manager.

Job Type: Full-time Salary: AED20,000.00 - AED25,000.00 per month Application Question(s):

• Are you currently living in UAE?
• Have you completed Diploma in Mechanical or Automotive field?

Experience:

• Managing an Automotive Workshop: 5 years (Required)