XA Group is seeking a qualified and experienced individual to join our team as an Automotive Service Advisor and Estimator. As a Service Advisor and Estimator, you will be the primary point of contact for customers, providing expert guidance on the necessary repairs and estimating the costs associated with the services. \

Responsibilities:

• Customer Interaction:
• Greet customers and conduct a thorough consultation to understand their vehicle issues.
• Clearly communicate recommended repairs and maintenance services.
• Address customer concerns and inquiries in a professional and courteous manner.
• Estimation:
• Utilize your knowledge of car parts, mechanical work, and industry pricing to accurately estimate the cost of repairs.
• Provide detailed breakdowns of estimated costs, including labor, parts, and any additional services required.
• Ensure transparency and clarity in communicating estimates to customers.
• Technical Understanding:
• Stay updated on the latest automotive technologies, parts, and repair methods.
• Collaborate with our skilled technicians to assess and understand the extent of repairs needed.
• Documentation:
• Record all customer interactions and service details accurately in the system.
• Prepare and present written estimates to customers.
• Customer Education:
• Explain the importance of recommended services and repairs to customers, emphasizing safety and longevity of their vehicles.
• Vendor Relations:
• Maintain relationships with suppliers and vendors to stay informed about the latest prices and availability of car parts.

Requirements:

• Proven experience as an Automotive Service Advisor or similar role.
• In-depth knowledge of car parts, mechanical systems, and repair processes.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work collaboratively with technicians and other team members.
• Familiarity with automotive software and diagnostic tools.
• Exceptional organizational and multitasking abilities.

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XA Group