Job Description

Company Description
The company is a globally recognized leader in the automotive industry, specializing in the design, manufacturing, and marketing of high-performance two and three-wheeled vehicles. With a strong commitment to quality and innovation, the company has established a significant footprint across international markets, focusing on providing reliable mobility solutions and an unparalleled customer experience through its extensive dealer network.
About the role:
The Country Manager - Service will be a key member of the International Business (IB) team, based at the headquarters in Dubai. Reporting to the Regional Service Manager, this role is responsible for the strategic planning, operational management, and performance of the after-sales service function across key markets in the CIS region. The ideal candidate will be a hands-on leader, blending technical expertise with a strong focus on enhancing service quality, customer satisfaction, and dealer relations.
Key Responsibilities:

• Service Operations: Oversee and optimize all after-sales service activities across the assigned territories. This includes managing service operations, conducting service audits, and implementing best practices to improve dealer efficiency and profitability. You will be accountable for key performance indicators (KPIs) such as service turnaround time and customer satisfaction scores (NPS).
• Warranty Management: Drive effective warranty claim management and administration. You will be responsible for analyzing warranty data to identify root causes of failures, implementing corrective actions, and managing warranty costs in line with business objectives.
• Technical Support: Act as the primary technical liaison, providing expert guidance and support to the regional dealer network. This involves resolving complex technical issues, coordinating with the head office for product feedback, and ensuring that technical training needs are met across the region.
• Dealer & Partner Relations: Build and maintain strong, collaborative relationships with distributor and dealer partners, serving as a trusted advisor to ensure alignment on service strategy and operational excellence.
• Market Intelligence: Stay abreast of market trends, competitive landscapes, and regulatory changes within the covered geographies to inform strategic after-sales initiatives.

What we'll need:
The ideal candidate will be a hands-on leader, blending technical expertise with a strong focus on enhancing service quality, customer satisfaction, and dealer relations.

• 7-10 years of progressive experience in Automotive After-Sales.
• Currently based in the UAE.
• Must have experience working directly for an Original Equipment Manufacturer (OEM).
• Proficiency in Arabic, both verbal and written, is a mandatory requirement.
• A strong understanding of service operations, warranty management, and technical support functions.
• A strategic and hands-on approach to problem-solving.
• Exceptional communication and collaborative skills.

Why Join Us?

• Lead the after-sales strategy for a globally recognized automotive brand in a critical and high-growth international market.
• Be part of a dynamic and entrepreneurial team based out of our new IB headquarters in Dubai.
• Gain direct exposure to a diverse set of markets and cultures, enhancing your expertise in international business.
• Enjoy a competitive compensation package upwards of AED 25,000 per month, commensurate with experience

Apply Now
Are you currently working at an Automotive OEM?
Yes
No Do you have 5-10 Years' experience in total, of which at least 3 are in an Automotive OEM?

Skills Required