Associate Technology Operations
Dubai, United Arab Emirates
Job Description
We offer you an exciting global career at the forefront of world trade. Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy.
We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day. When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings.
The purpose of the role is to diagnose and troubleshoot software and hardware problems, help resolve network issues and configure operating systems. To provide onsite support for desktop management, asset management and physical support for other IT equipment. To be accountable for fulfilling incident and service requests that require physical onsite presence, proactively working with the remote support teams. To be responsible for actioning on all assigned requests and incidents and for meeting agreed service levels. To provide technical input and recommendations to continuous improvement projects both at regional and global level.
We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day. When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings.
The purpose of the role is to diagnose and troubleshoot software and hardware problems, help resolve network issues and configure operating systems. To provide onsite support for desktop management, asset management and physical support for other IT equipment. To be accountable for fulfilling incident and service requests that require physical onsite presence, proactively working with the remote support teams. To be responsible for actioning on all assigned requests and incidents and for meeting agreed service levels. To provide technical input and recommendations to continuous improvement projects both at regional and global level.
Key Responsibilities:
- Provide onsite support to Business Units for assigned incidents.
- Deliver support and advice for Facilities Management/Office Services
regarding office move planning. - Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to global processes.
- Deliver server housing support, management and LAN cabling troubleshooting.
- Provide on call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements.
- Provide VIP support to selective customers as per SLA and agreement.
Who we are looking for
- Ability to work in a matrix organization
- Minimum of 5+ years of proven work experience as a desktop support engineer or support technician.
- BS degree in Information Technology, Computer Science or relevant field
- Ability to provide step-by-step technical help, both written and verbal
- Ability to solve complex hardware and software issues.
- Ability to engage and link multiple parties across functions and geographies
- Problem-solver
- Personality: passionate, result oriented, self-starter, well-structured, professional
- Additional certification in Microsoft, Linux, Cisco or similar technologies
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Job Detail
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Job IdJD1447603
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned