Company Overview:
Dual-headquartered in New York and London, Fitch Ratings is a leading provider of credit ratings, commentary and research. Dedicated to providing value beyond the rating through independent and prospective credit opinions, Fitch Ratings offers global perspectives shaped by strong local market experience and credit market expertise. The additional context, perspective and insights we provide help investors to make important credit judgments with confidence.
Fitch Solutions delivers credit market data, analytical tools and risk services to the global financial community. In addition to offering proprietary market-based content, Fitch Solutions distributes the ratings, research and financial data of Fitch Ratings through a variety of flexible platforms. With innovation and experience behind every solution, Fitch Solutions helps financial professionals meet the diverse and evolving needs of today’s global markets.
Fitch Ratings and Fitch Solutions, along with Fitch Learning and BMI Research, are part of the Fitch Group, a global leader in financial information services with operations in more than 30 countries. Fitch Group is majority-owned by Hearst.
Fitch Ratings and Fitch Solutions are an equal opportunity / affirmative action employer, complying with all laws governing employment in each jurisdiction in which operating, and provide equal opportunity to all applicants and employees. All qualified applicants will be considered without regard to race, colour, religion, gender, national origin, age, disability, marital or protected veteran status, sexual orientation, gender identity and other status protected by applicable laws.
The Associate, Marketing Operations is critical for supporting and growing the various objectives of the Group Marketing Operations team. The Associate will participate in developing and identifying potential growth opportunities and roadblocks for the marketing team and key business partners. You will be responsible for developing dashboards and owning senior leadership slide decks to deliver timely and impactful insight. The Associate will help build operational processes to support the growing mandates across the Marketing Operations team.
Responsibilities Include
Data Analytics:

• Design and maintain reporting and dashboards to analyze program results, lead to opportunity conversion rates, marketing ROI, and make best practice recommendations.
• Maintain existing senior leadership marketing reports and build new reporting mechanisms as needed.
• Understand and convey complex data in simple formats that are tailored to various audiences ranging from Marketers to business partners.

Marketing Operations:

• Support the marketing operations vision and initiatives across the organization to manage projects with measurable impact
• Collaborate with business partners across the organization (BRM, HR, Sales etc.) to implement operational marketing programs, promoting DEI campaigns, new customer journey’s, etc.
• Experiment with new concepts, research new approaches and test new technologies
• Be an integral part of the team, providing operational support to the broader marketing function
• Become a key player in campaign planning, documentation and standardization across marketing teams.
• Work with marketing team across the group for Market research and surveys.

Skills Required:

• Relevant experience of marketing operations or similar role required
• Experience of salesforce, Marketo and Qualtrics is desired but not necessary
• Experience of project management is desired
• Strong understanding of GDPR and other data privacy laws.
• Strong knowledge of business processes and best practices
• Analytical problem solver with strong attention to detail.
• Understanding of customer experience mapping techniques.
• Understanding of software development methodolgies and project management.