Job Description

. Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times . Meet the quotation and contract administration requirements set by field service and field sales teams, supporting sales targets for PQ products and related service maintenance contracts . Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries . Constant copperation with sales, service and PQ product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes . Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer . Able to detect and escalate problem or error with data that he/she is responsible for . Proactive participation in team related tasks (projects, events, visitors, extra tasks) Bachelor's degree (BS/BA) from an accredited institution or equivalent professional degree Customer service experience preferably on electrical/IT/telecommunication business Excellent and Comprehensive knowledge of Eaton's products and services on Electrical PQ products. Detailed and advanced knowledge and competency in Eaton proprietary tools and applications: ERP, CRM, Case Management, and other Eaton Tools (Oracle, JOE, etc.) Good analytical skills to manage databases of customer data with high reliability, Proficient in creative problem solving, conflict resolution, and managing priorities. Able to support other team members beside daily work Schedule: Full-time Travel: Yes, 10 % of the Time