Job Description

When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Role Summary Responsible for all administration work and tasks in the HR department and providing support to employees by addressing employee issues, queries, and grievances.

What's On Your Plate?

Onboarding:

Maintain onboarding tracker for relevant functions and coordinate with core operations to ensure all pre-onboarding requirements for team members are up to date.

Support New joiners in their onboarding week with anything required.

Ensure to update and maintain the group email data and slack groups.

Prepare announcements for new joiners on the common slack channels. Regulatory:

Manage Tamkeen, SIO, and LMRA registrations and ensure information is up to date for existing employees and leavers. Record Maintenance:

Maintaining current HR files and databases in the systems ensuring the relevant HR database is up to date, accurate, and complies with document requirements.

Updating and maintaining employee benefits, employment status, and similar records during the workday.

Maintaining records related to grievances, performance reviews, and disciplinary actions.

Performing file audits to ensure that all required employee documentation is collected and maintained.

Completing termination paperwork as required. Performance Review:

Sending out probation review reminders and maintaining the probation review tracker.

Assists with the preparation of the performance review process.

Assist in the preparation of documents for disciplinary procedures or any employee requests. Employee engagement

Help facilitate vendor information for any employee engagement activities.

Conduct regular engagement activities with the teams and provide support on any events required. Separation:

Assists with processing of terminations and separation by managing the clerical requirement for offboarding process

Track terminated/resigned employee's residency and EOS payments.

Keeping track of resigned employees' insurance and social security cancellations. Payroll:

Assist coordination with supervisors with OT calculation

Prepare the Monthly Reports for the Finance team Ad hoc:

Respond to employees' queries and resolve issues in a timely and professional manner.

Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates

Build a good relationship with all stakeholders and assist in coordinating with them as and when required

Think of creative and sustainable ways to improve the People operations process and efficiently deliver on the required KPIs.

Keep up-to-date with the latest HR trends and best practices

What Did We Order?

Bachelor's Degree in HR or any other related field

1-2 years (s) of full-time professional experience in time office management, general HR, and administration

Excellent planning, follow-up, and organizational skills.

Strong interpersonal and communication skills with the ability to form and maintain good relationships with employees

Ability to create and maintain daily, weekly, and monthly follow-ups and Schedules

Agile, innovative, detail-oriented, and results orientated.

Knowledge of local employment laws

Strong MS Office skills including Word, Excel, and PowerPoint.

Fluent in both languages Arabic and English with

JR0032902