Job Description

About Jumeirah Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah Muscat Bay Resort lies 15 minutes south of the city centre and 40 minutes from Seeb International Airport. The overall development will include a 1,200 square meters Talise Spa, a diving centre, a wide range of sports and leisure facilities, a selection of restaurants, bars and cafes and a kids club. The resort will also include conference and banquet facilities to cater for Oman's growing attraction as a destination for conferences, meetings and large-scale events. The resort forms part of a larger development that includes 300 high-end residential townhouses and villas, taking advantage of some of the most beautiful, unspoilt coastline in the Middle East. About the role An exciting role has arisen for hard working Assistant Outlet Manager our F&B department at Jumeirah Muscat Bay Resort. The main purpose of this role is to oversees the all-day dinning operations and team performance in delivering excellent and professional services to guests and members while manage the customer relationships and feedback, in order to maintain and deliver high-end services that mirror Group standards, reflect its image of luxury and support the achievement of outlet's performance goals and targets. Your key responsibilities will include: Assist the F&B Management team to plan, organize and direct all processes of the venue to ensure the venue provides quality food and beverage service that is consistent with the SBU's SOP and achieves maximum revenue and profit in line budgeted and forecasted projections. Achieve the company's Mission and Vision Sets a personal example for right conduct and behaviour for an open eyed, respected, and effective management of the restaurant. To hire, train, supervise and discipline all venue staff. To maintain a friendly yet unobtrusive manner with all guests. To possess management ability that ensures a successful handling of the restaurant and increase popularity. To control reservations and seating of the venue with regards to the company's standards. To ensure the correct and consistent service techniques for various events will be demonstrated by all colleagues. To be able to anticipate, in advance, all materials and supplies and assure their availability. To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment. To observe daily conditions of all physical facilities and equipment in the department; makes recommendations for corrections and improvements as needed. To prepare colleague schedules, which allow for appropriate service while controlling labour costs and overtime. To communicate with other departments to ensure a supporting team of professionals. To communicate with the Chef and F&B management to discuss menus, marketing strategies and guest comments and concerns. Liaise with sales team for coordination of future/current events, ideas and suggestions to introduce promotional activities. To ensure a safe working environment for all colleagues within the venue. To forecast covers and revenues and then schedules accordingly. To develop all colleagues for future advancement. To recommend salary adjustments, transfers, promotions and dismissals. To prepare daily and weekly payroll as required by the Controller. To understand all food and beverage items offered, including ingredients, methods of preparation and proper service. To complete and conduct performance evaluations for all colleagues. To promote good public relations and handle complaints or concerns of guests. To handle all inventories directly involved with the operation of the venue. To utilize the computer system in ringing, printing and closing checks as well as shift reports or any other Office usage To properly handle and report employee and guest accidents. To respond properly in any hotel emergency or safety situation. To continually be aware of departmental needs as they relate to production and staffing. To forecast workloads and checks work schedules prepared by subordinate managers for all venue colleagues. To develop job descriptions and reviewing them periodically to ensure their continuing understanding and acceptance. To control standards, performance, colleague' conduct, dress code, appearance, sanitation, etc., according to established policies. To formulate and recommend changes to improve colleague performance and teamwork. To assist and produce divisional budget, revenue and expenses. To be thoroughly knowledgeable in all facets of Human Resources nature interviewing, evaluating, discipline, termination and administration related. To update and maintain current pricing. To identify potential problems and ask for assistance before breakdown occurs. To provide lateral service within the hotel whenever needed. Ensure venue complies with health and safety, HACCP and hygiene regulations. Ensures targets set by the company are met (i.e JD Power, LQA, HACCP, COS...) Show creativity, friendliness and anticipation to attract new customers. Ensuring regular guests are well looked after, meet them, recognize their needs and deliver the best. About You 2 years min. in a similar role in a 5 * international environment- must be volume serving up to 300 covers per day Volume experience A total of 4-5 years Food and Beverage experience. P&L financial awareness. Focus on new world wide market trends. Creates bench marketable products/standards. Experience in managing food costs and inventory control. It is essential that you have excellent communication skills in written and spoken English. About the Benefits This position offers a highly competitive salary and package which includes; housing, annual flight tickets, medical and dental coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.