Job Description

Job Title Assistant Outlet Manager

Description

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different(TM) brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Beach Hotel, Dubai's premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.

With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad's Kids Club, Talise(TM) Spa, and direct complimentary access to Wild Wadi Waterpark(TM) for all guests, the hotel continues to redefine the holiday experience.

About the Role:

An opportunity has arisen for an assistant manager to join the Dhow & Anchor team at Jumeirah Beach Hotel.

The main responsibilities are:

• Responsible for managing all aspects of the outlet including the selection, development, and performance management of colleagues, optimizing profits, and increasing sales.
• Procedures are met and value is added to the F & B objectives as detailed in the F& B Department Performance Plan
• Actively implement strategies to increase the market share of the outlet.
• Monitor customer satisfaction and respond to customer feedback and complaints ensuring JI & MJ procedures for CSI and Complaint Handling are followed
• Develop, maintain & actively use a database of customer details/ history and other strategies that assist in guest recognition
• Advise the F&B management of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs
• Actively implement strategies to increase the market share for the Outlet
• Conduct performance evaluation of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
• Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives detailed in the F&B Department Performance Plan
• Determine the necessary competence for colleagues and provide training or other actions to satisfy these needs
• Provide constant coaching, counselling, and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization
• Ensure the management and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and customer

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Hotel School Degree or diploma or equivalent
• Train the Trainer, Wine training, Upselling skills training etc.
• 2 years min. in a similar role in a minimum 5 * international 'pub' environment-
• A total of 4-5 years Food and Beverage Experience
• Experience working in a large, multi-cultural environment
• Fluency in a second language (other than English)
• Knowledge and keen interest in major sports.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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