Job Description

Job Title Assistant Mall Manager

Description

POSITION DESCRIPTION DOCUMENTBASIC INFORMATIONPositionTitleMall Manager Job FamilyRetail Sales & Operations Function / DepartmentRetails (Store Operations) POSITION DETAILSGradeTBC Reporting ToArea Manager Corporate/Concept/TerritoryTerritory Concept Name(If Applicable)Centre Point LOCATION DETAILSBase Location (City)CountryKSA POSITION OBJECTIVEAs Store Manager for Centrepoint you'll use your people & business skills to create a retail environment that inspires both employees and customers. Through your enthusiastic approach, and commitment to excellence you will drive sales, deliver a superior customer experience, and manage a well trained and motivated team, You will play a key role in Landmark's continued success which is based on the power of our people who thrive on challenges and growth, passion & compassion, intelligent risks and responsible decisions. Creating exceptional value for all lives we touch. DO - Key Responsibilities.To act as an ambassador for Centrepoint, effectively managing the day-to-day operation of the store and its sales team .Responsible for the overall success driving sales, reinforcing operation, and staff development, as well as overall service and brand integrity for the store .Be a role model for strong product knowledge of the Centrepoint product line, as well as selling and customer service standards .Continually monitor store processes and procedures to ensure best practice standards are in place .Manage, supervise and coach staff in recruiting, hiring and training of store Sales Associates .To ensure the highest level of customer service is given and measured against set objectives .Maintain daily financial recaps and communicate and educate store management .Full stock and stock take accountability, maintaining optimal stock levels in core and campaign best selling lines .Full administrative responsibility for store reporting .Management of store housekeeping and Visual Merchandising in line with Centrepoint & Landmark guidelines .Management & maintenance of key internal & external relationships to drive the success of the store .Drive memberships of Shukran & manage data entry requirementsBE - COMPETENCIESCustomer Centricity - Putting the customer first and striving to consistently deliver a high quality customer service Leadership - Positive leadership qualities to motivate and support others to achieve business, team and personal objectives Business orientated - A commitment to do what is best to achieve business growth, overcoming obstinacies and being Innovative in our thinking Develop Others - Encouraging , supporting & inspiring others to develop confidence, capability and realise their full potential Take ownership - Plan, adapt and work with a positive attitude to overcome barriers to change and takes direct action to continually improve and grow Teamwork & Co-operation - Ensure that people work co-operatively together, sharing information, knowledge, innovation and ideas and building the sense of team.CompetencyLevelBehavioursCustomer Centricity 4 .Makes sure the business continuously develops and improves services most important to customers .Continuously Improves customers service, based on customer feedback and industry benchmarks .Translates customers feedback into strategic improvements Leadership 4 .Articulates a vision that creates excitement, enthusiasm and4 .Is a dynamic and inspirational leader .Encourages team to take responsibility for their own work .Proactively strives to retain effective staff Business orientated 4 .Actively finds ways of improving the business through innovative thinking and ideas .Has a vision for the future of the store and communicate this effectively to others Develop others 4 .Positively strives to recognise, reward and retain effective staff .Delegates effectively to enable staff to develop new skills Take ownership 4 .Known for clarity adding value to the business and the brand .Consciously challenges self and stretches own skills boundaries .Gathers feedback, reflects on own development and takes responsibility for it. Teamwork & Co-operation 4 .Works effectively with others to achieve shared objectives .Contributes to sense of team and strengthens collaboration across departments PersonalitySelf motivated and enthusiastic. Has ability to motivate team. Reliable & trustworthy. DISPLAY QUALIFICATIONBasic Qualification / Education / Vocational TrainingHigh School Diploma AdvancedQualification / Certification / Specialist TrainingGraduate/ Post-graduate degree in Retail Management, Business Administration and/ or specialization in Marketing EXPERIENCEMinimum Experience3 - 5 years Specific / Relevant ExperienceMinimum 2 years in retail industry heading one complete section /department COMPETECIESTechnical Skills and Knowledge.Good Knowledge of retail processes and retail industry .Management of P & L .Result orientation - confident .Teamwork & collaboration - engaged & understanding .Communication skills - helpful, approachable & respectful .Proactiveness and flexibility .Report writing skills .Leadership skills .Coaching and Mentoring skills .Customer service orientation .Good Knowledge of Merchandising, Stock Management and Inventory processes .Proficiency in English and local language DELIVERPerspectiveKey Result Area (KRA) - InputsMeasure - OutputsFinancialMaximise Sales Performance Delivery of budgeted sales target within the set time frame Budget, plan and monitor store operating costs Reduction of operating costs within the set time frame Loss Prevention Minimise store loss through security management .CCTV Operational .Guarding to SLAs .Tagging activating .Goods In/Door Control CustomerEnhanced store experience .Customer satisfaction score Improvement .Complaint management - complaints reduction .Mystery shopping benchmark score increases .Staff behaviour assessments .Social media sentiment analysis - positive feedback CP stores Current Processes (Internal)Adherence to Operating Manual (Internal to the organisation) .BOE Audit Score .Risk Audit Score 100% stock availability Customer Feedback score % of instances of stock outs 'Build' for Future'(Capability)Developing the technical and behavioural skills of the store team Number of training programs attended % improvement in Performance pre and post training session Performance Management .Cashier Behavioural observations evaluations .Customer Feedback (Suggestions and Complaints ) - improvement from previous year(s) .Mystery shopping Score - Improvement from previous year(s) Retention of key talent .Succession planning .Career Pathway in place Team Engagement M .Employee engagement score .Labour turnover reduction JOBINTERACTIONSKEY INTERNAL INTERACTION WITHNATURE OF INTERACTION.Concept Managers .Warehouse .Operations Team .Merchandising Team .Marketing Manager .Visual Merchandiser .Human Resources .Finance .For Customer conversion by displaying excellent customer service .To share best in class retail practices .To ensure delivery of SLAs (Inclusive of Concepts) .Building relationships for future KEY EXTERNAL INTERACTION WITHNATURE OF INTERACTION.Area Management .Operation Management .Customer .Peers in the industry .Vendors/Contractors .Shopping Mall Management .For Customer conversion by displaying excellent customer service .To share best in class retail practices .To ensure delivery of SLAs (Inclusive of Concepts) .Building relationships for future Validated byRevised byValidated onRevised onC

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