Job Description

Assistant Executive Housekeeper
Department: Housekeeping & Laundry
Employment Type: Permanent - Full Time
Location: United Arab Emirates - Dubai
Description
The incumbent in this position is responsible for assisting the Executive Housekeeper in
managing the Housekeeping Department in order to ensure the highest standards of
cleanliness. They oversee and direct all cleaning and maintenance operations on
Floors and Public Area. Closely monitor all processes related to ensuring high level of
housekeeping services provided to the guest is timely and defect free. In the absence of
the Executive Housekeeper, they are fully responsible for the management of the
Housekeeping Department.
Key Responsibilities

• Supervise Housekeeping Department Staff to ensure that guests and customers,
• whether internal or external, receive prompt and courteous service, and to
• ensure adherence to hotel standards.
• On a daily basis, assign duties and special projects to Room Attendants / Public
• Area Cleaners, follow up on the progress and keep the Executive Housekeeper
• informed.
• Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and
• Repeated Guests and coordinate the flower requirements to these guests and
• other special requests.
• Inspect Floors / Public Areas to ensure that facilities, equipments and amenities
• are clean and are well maintained; verify the work performed by outside
• contractors to ensure compliance to their contract; and take corrective measures
• in order to meet Kempinski standards.
• Participate in the recruitment of new staff by screening and interviewing
• applicants.
• Identify the department training needs, develop the training plan and get the
• approval of Executive Housekeeper before the implementation of training.
• Keep the Housekeeping Staff informed on the daily operational activities and
• challenge and provide all information relevant to their job duties.
• Anticipate and maintain all equipments and supplies and assure their availability.
• Control usage of all amenities and cleaning supplies to ensure compliance to
• budget and ensure appropriate usage of equipments and tools.
• Handle comments and requests from guests and other departments to meet their
• satisfaction. Make recommendations to Executive Housekeeper on improving
• the services provided by the Housekeeping Department.
• Monitor housekeeping procedures including Lost and Found, Key Control,
• Security and Emergency procedures and Health and Safety procedures for
• employees and guests.
• Participate in various housekeeping projects such as general cleaning, which
• involve scheduling, inspections, records keeping, follow-up, and communication
• with other related departments.
• Assist the Executive Housekeeper in the preparation of the annual manning
• guide, the CAPEX budget and departmental budget in order to meet the business
• objectives.
• Accomplish several administrative duties related to the position such as attending
• meetings, writing reports, maintaining a daily log, etc.
• Additional responsibilities and tasks can be added at any time according to the needs of
• the business and of the hotel.

Skills, Knowledge and Expertise

• 3 to 5 years experience in a Housekeeping management
• position. Preferably in a 5 star hotel
• Include the skills the candidate must have to fill this Position:
• Operational knowledge of housekeeping equipment and
• machine, including washing machine, dry-cleaner,
• pressing machine.
• Knowledge on how to clean different fabric materials
• Knowledge of chemicals
• Knowledge and Skills on Cleaning techniques
• Knowledge on cleaning products, equipment and
• machine
• Knowledge on housekeeping procedures and standards
• Knowledge of Opera PMS
• Microsoft Office Applications
• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Excellent communication and interpersonal skills with
• superb presentation and grooming
• Strong management skills and ability to inspire those in
• others
• Experience in revenue management would be an
• advantage
• Analytical and problem solving skills and execution of work

About Kempinksi
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

Skills Required