Job Description

:
Job Title: AMC technical Coordinator
Department: Aftersales
Reporting to: Aftersales manager
Job Purpose:
The candidate will be responsible for overseeing and managing all after-sales activities, including AMC, O&M, retrofit projects, service interventions, and trade-related jobs. This role serves as the central point of contact for clients and internal teams concerning after-sales services and associated documentation.
Key Responsibilities - Technical AMC Coordinator
1. Plan and Coordinate AMC Activities:
Schedule and oversee routine maintenance visits, preventive maintenance tasks, and emergency service requests as per the AMC terms.
2. Client Communication & Relationship Management:
Act as the primary point of contact for AMC clients; manage service requests, complaints, and feedback professionally.
3. Job Assignment & Technician Coordination:
Assign tasks to service technicians, track job completion status, and ensure timely execution of all maintenance works.
4. Maintenance Documentation:
Maintain detailed service records, inspection checklists, maintenance logs, and compliance reports for all AMC clients.
5. Spare Parts & Inventory Management:
Coordinate with the procurement/logistics team to ensure availability of spare parts and consumables needed for scheduled maintenance.
6. Service Quality Assurance:
Monitor work quality, ensure adherence to technical standards and contractual obligations, and conduct periodic audits of completed jobs.
7. Compliance & Safety Monitoring:
Ensure all AMC jobs are performed in compliance with relevant safety, health, and environmental regulations.
8. Reporting & Analytics:
Prepare monthly and quarterly reports for AMC performance, breakdown history, cost analysis, and improvement recommendations.
9. Renewal & Upselling Support:
Track AMC contract expiry dates and support the commercial team in renewal discussions or proposing additional services.
10. Cross-functional Collaboration:
Work closely with operations, engineering, and finance teams to ensure smooth AMC execution and client satisfaction.
11. Rfq, PO and follow-ups, material arrangement prior to site work
12. Budget related approvals
13. Submittal of customer quotes
Skills & Qualifications:

• Bachelor's Degree/Diploma in Mechanical, Electrical, or Industrial Engineering (or a related technical field).

• Minimum 3-5 years of relevant experience in after-sales service, AMC, O&M coordination, or technical support roles.

• Experience in water treatment, mechanical systems, or similar industrial sectors is highly preferred.

• Familiarity with service contracts, job execution planning, and client coordination.

• Working knowledge of ERP systems, maintenance software, or service management tools is a plus.

Skill Set:
Technical & Operational Skills

• Strong understanding of AMC, O&M, retrofit, and field service processes.

• Ability to read and interpret technical drawings, service reports, and equipment manuals.

• Knowledge of troubleshooting, spare part identification, and basic mechanical/electrical systems.

Project & Documentation Management

• Proficient in planning and coordinating multiple after-sales jobs simultaneously.

• Skilled in preparing, reviewing, and maintaining service documentation (reports, job cards, quotations).

• Experience in preparing service schedules, tracking execution, and updating service logs.

Communication & Client Handling

• Strong interpersonal and communication skills (verbal and written).

• Client-focused mindset with the ability to handle escalations professionally.

• Experience in coordinating between clients, technicians, and internal departments.

Analytical & Organizational Skills

• Excellent time management, prioritization, and organizational abilities.

• Problem-solving mindset with attention to detail in technical and commercial documentation.

• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).

Behavioural Skills

• Proactive and self-motivated with a strong sense of responsibility.

• Team player with the ability to work independently under pressure.

• Customer-oriented with a continuous improvement attitude.