Job Description

The candidate will be responsible for overseeing and managing all after-sales activities, including AMC, O&M, retrofit projects, service interventions, and trade-related jobs. This role serves as the central point of contact for clients and internal teams concerning after-sales services and associated documentation.

RESPONSIBILITIES and DUTIES:

Key Responsibilities - Technical AMC Coordinator

1. Plan and Coordinate AMC Activities:
Schedule and oversee routine maintenance visits, preventive maintenance tasks, and emergency service requests as per the AMC terms.

2.Client Communication & Relationship Management:
Act as the primary point of contact for AMC clients; manage service requests, complaints, and feedback professionally.

3. Job Assignment & Technician Coordination:
Assign tasks to service technicians, track job completion status, and ensure timely execution of all maintenance works.

4. Maintenance Documentation:
Maintain detailed service records, inspection checklists, maintenance logs, and compliance reports for all AMC clients.

5. Spare Parts & Inventory Management:
Coordinate with the procurement/logistics team to ensure availability of spare parts and consumables needed for scheduled maintenance.

6.Service Quality Assurance:
Monitor work quality, ensure adherence to technical standards and contractual obligations, and conduct periodic audits of completed jobs.

7. Compliance & Safety Monitoring:
Ensure all AMC jobs are performed in compliance with relevant safety, health, and environmental regulations.

8.Reporting & Analytics:
Prepare monthly and quarterly reports for AMC performance, breakdown history, cost analysis, and improvement recommendations.

9. Renewal & Upselling Support:
Track AMC contract expiry dates and support the commercial team in renewal discussions or proposing additional services.

10. Cross-functional Collaboration:
Work closely with operations, engineering, and finance teams to ensure smooth AMC execution and client satisfaction.

11. Rfq, PO and follow-ups, material arrangement prior to site work

12. Budget related approvals

13. Submittal of customer quotes

Skills & Qualifications:

Bachelor's Degree/Diploma in Mechanical, Electrical, or Industrial Engineering (or a related technical field). Minimum 3-5 years of relevant experience in after-sales service, AMC, O&M coordination, or technical support roles. Experience in water treatment, mechanical systems, or similar industrial sectors is highly preferred. Familiarity with service contracts, job execution planning, and client coordination. Working knowledge of ERP systems, maintenance software, or service management tools is a plus.
Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,500.00 per month

Expected Start Date: 30/05/2025