Job Description

Airport Services Duty Supervisor - Abu Dhabi (217446) Job Posting

Apr 22, 2025, 1:17:24 PM Primary Location

Abu Dhabi - AUH Unposting Date

Apr 29, 2025, 8:59:00 PM About the role: We are pleased to announce an exciting opportunity to join Qatar Airways Ground Services to be based in Abu Dhabi, United Arab Emirates as Airport Services Duty Supervisor. Reporting directly to the Duty Officer, you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award-winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding, and any other challenges. Key accountabilities include: Act as station coordinator in liaison with the ground handling agent and QR. Ensure the progress towards on-time flight closure and passenger boarding by supervising the airport team in achieving on-time performance. Plan efficient duty allocations of manpower during duty periods for Customer Service Agents. Provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections, and other passenger-related disruptions. Perform the aircraft turnaround check (ATC) duty as assigned by the Airport Services Manager to ensure safe operation of QR ground ramp product. Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager. Primary contact for all agents who may need assistance with questions, problems, or discrepancies. Ensure compliance to all relevant safety, security, quality, and environmental management policies, procedures, and controls across the operations. Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. YouaEUR(TM)ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Qualifications: Relevant College or University qualification. Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level. Excellent communication skills with fluency in English language. Knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulations. Able to perform duties under pressure whilst maintaining the highest levels of customer service standards. Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures. Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling. High level of computer literacy. Excellent customer focus and service delivery. About Qatar Airways Group: Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. WeaEUR(TM)ve grown fast, broken records, and set trends that others follow. We donaEUR(TM)t slow down by the fear of failure. Instead, we dare to achieve whataEUR(TM)s never been done before. So whether youaEUR(TM)re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. #J-18808-Ljbffr