Job Description

Manager - Client Services Support - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
This role supports FAB's Relationship Management teams by handling operational, service, and administrative activities for CIB clients. The objective is to enhance client experience, ensure smooth service delivery, coordinate with internal departments, and allow RMs to focus on business development and portfolio growth.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Banking
Salary: 28000-34000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Client Service & Relationship Support

• Act as the primary liaison between CIB clients and various internal departments.
• Manage client service requests, ensuring timely and accurate resolution.
• Collect documentation required by bank policy and regulatory authorities.
• Educate clients on banking regulations, account services, and digital channels.
• Maintain clear and consistent communication with clients and internal stakeholders.
• Resolve client grievances and ensure root-cause mitigation to prevent recurrence.
• Support SLAs management with clients and assist in periodic reviews.

Operational Support

• Maintain up-to-date records of all service requests, queries, and correspondences.
• Manage custody of security items and ensure proof of delivery as per policy.
• Identify risk areas and recommend improvements to enhance process efficiency.
• Support compliance with internal operational procedures, audit standards, and risk controls.

Trade Finance & Back-Office Assistance

• Provide backend support on trade-related transactions including L/Cs, Guarantees, TRs, and export/import queries.
• Review approvals obtained by RM or business teams.
• Authorize trade transactions and perform system bookings for all trade finance activities.
• Handle day-to-day trade queries, HNI trade documentation, charges, and exceptions.
• Coordinate with compliance, product teams, and other departments for approvals and clarifications.
• Support e-channel troubleshooting related to corporate clients.

Customer Experience & Issue Resolution

• Manage customer complaints for CIB and ensure timely SLA-based closure.
• Work with stakeholders on root-cause analysis and implement non-repetition strategies.
• Support enhancement of Customer Experience Centre processes.

Reporting & Governance

• Assist with preparation of reports, operational statements, and record-keeping for audits.
• Follow all policies, procedures, and governance frameworks.
• Maintain high accuracy, confidentiality, and adherence to internal standards.

Ideal Profile

• University degree in Commerce or Banking.
• Minimum 3 years' experience in a banking environment, specifically operations or client service roles.
• Strong understanding of general banking practices and back-office operations.
• Excellent written and verbal communication skills.
• Detail-oriented, analytical, self-motivated, and capable of handling a fast-paced workload.
• Ability to work independently and collaboratively across departments.

Skills Set

• Client service & support
• Banking operations
• Trade finance knowledge
• Documentation & compliance
• Issue resolution
• Communication & coordination
• Risk awareness
• Process improvement

Why Join Us

• Play a key role in improving CIB client experience at the UAE's leading bank.
• Gain exposure to trade finance, operations, and high-value client portfolios.
• Work in a dynamic environment with strong development and career growth opportunities.

About the Company
First Abu Dhabi Bank (FAB) is the UAE's largest financial institution, offering advanced banking solutions supported by deep global expertise. It serves clients across Personal, Corporate, and Investment Banking segments with a strong focus on innovation, service excellence, and long-term growth.
Job Title Manager - Client Services Support - First Abu Dhabi Bank - Abu Dhabi, UAE
Manager - Client Services Support - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
This role supports FAB's Relationship Management teams by handling operational, service, and administrative activities for CIB clients. The objective is to enhance client experience, ensure smooth service delivery, coordinate with internal departments, and allow RMs to focus on business development and portfolio growth.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Banking
Salary: 28000-34000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Client Service & Relationship Support

• Act as the primary liaison between CIB clients and various internal departments.
• Manage client service requests, ensuring timely and accurate resolution.
• Collect documentation required by bank policy and regulatory authorities.
• Educate clients on banking regulations, account services, and digital channels.
• Maintain clear and consistent communication with clients and internal stakeholders.
• Resolve client grievances and ensure root-cause mitigation to prevent recurrence.
• Support SLAs management with clients and assist in periodic reviews.

Operational Support

• Maintain up-to-date records of all service requests, queries, and correspondences.
• Manage custody of security items and ensure proof of delivery as per policy.
• Identify risk areas and recommend improvements to enhance process efficiency.
• Support compliance with internal operational procedures, audit standards, and risk controls.

Trade Finance & Back-Office Assistance

• Provide backend support on trade-related transactions including L/Cs, Guarantees, TRs, and export/import queries.
• Review approvals obtained by RM or business teams.
• Authorize trade transactions and perform system bookings for all trade finance activities.
• Handle day-to-day trade queries, HNI trade documentation, charges, and exceptions.
• Coordinate with compliance, product teams, and other departments for approvals and clarifications.
• Support e-channel troubleshooting related to corporate clients.

Customer Experience & Issue Resolution

• Manage customer complaints for CIB and ensure timely SLA-based closure.
• Work with stakeholders on root-cause analysis and implement non-repetition strategies.
• Support enhancement of Customer Experience Centre processes.

Reporting & Governance

• Assist with preparation of reports, operational statements, and record-keeping for audits.
• Follow all policies, procedures, and governance frameworks.
• Maintain high accuracy, confidentiality, and adherence to internal standards.

Ideal Profile

• University degree in Commerce or Banking.
• Minimum 3 years' experience in a banking environment, specifically operations or client service roles.
• Strong understanding of general banking practices and back-office operations.
• Excellent written and verbal communication skills.
• Detail-oriented, analytical, self-motivated, and capable of handling a fast-paced workload.
• Ability to work independently and collaboratively across departments.

Skills Set

• Client service & support
• Banking operations
• Trade finance knowledge
• Documentation & compliance
• Issue resolution
• Communication & coordination
• Risk awareness
• Process improvement

Why Join Us

• Play a key role in improving CIB client experience at the UAE's leading bank.
• Gain exposure to trade finance, operations, and high-value client portfolios.
• Work in a dynamic environment with strong development and career growth opportunities.

About the Company
First Abu Dhabi Bank (FAB) is the UAE's largest financial institution, offering advanced banking solutions supported by deep global expertise. It serves clients across Personal, Corporate, and Investment Banking segments with a strong focus on innovation, service excellence, and long-term growth.
Post Details
Job Start Date
Salary from 28000.00
Salary to 34000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required