Summary

The After Sales Support - Senior Policy Administrator manages the complex tasks related to controlling data-entry, data-analysis, card-printing/processing information to ensure that the quality standards set by the clients are closely met, in terms of accuracy and turn-around time.

Main Tasks

• Manages inclusion of new members into the client scheme and database system.

• Performs data error-correction, member upgrade, member deletions and alteration of client database to meet client\'s requirements.

• Maintains high quality of card-printing to satisfy clients\' preset standards of service.

• Issues periodic or daily report on performance.

• Meets further complex requirements, such as designing, photo-editing\xe2\x80\xa6etc.

• Keeps accurate records on the various activities for internal and external review.

Behavioral Requirements

• Strong customer services orientation.

• Keen attention to detail.

• Demonstrable time management skills.

• Problem Solving skills and ability to work under pressure to tight deadlines.

• Ability to work well as part of a team-contribute to building team spirit, aid others to succeed.

• Ability to comprehend, capture as well as interpret basic customer information.

• Ability to produce accurate reports on production as and when needed.

Behavioral Competency

Customer & Market Excellence:

• Strive for excellence at every touch point with the customer

• Foster state-of-art technical/operational knowledge and strive for continuous simplification

• Be the benchmark

Collaborative Leadership:

• Empower the team and provide purpose and direction

• Develop people, provide feedback and care to employee wellbeing

• Collaborate and exchange best practice.

Entrepreneurship:

• Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure

• Take ownership and responsibility

• Embrace innovation and a culture that allows to make decisions without fear of retribution.

Trust:

• Act with integrity, honor commitments, tell the truth

• Foster diversity and inclusiveness

• Act transparently and promote corporate social responsibility.

Minimum Requirements

• Bachelors Degree ; Medical background preferred.

• Knowledge in Project Coordination is a plus.

• Physically fit to carry out duties.

• Legally permitted to work in the country of operations.

• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

39676 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

Join us. Let\'s care for tomorrow.

Note: Diversity of minds is an integral part of Allianz\' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.

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