Administrative Assistant Cum Receptionist

Dubai, United Arab Emirates

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Responsibilities:

Handle booking inquiries from parents, schools and groups, ensuring accurate and timely reservations using our CRM systems. Walk-in and online both.
Assist parents in choosing suitable master class sessions, providing information about themes, schedules and availability.
Maintain an organized booking calendar, optimizing session schedules to accommodate both children and parents.
Greet children and parents with enthusiasm and professionalism as they arrive.
provide exceptional customer service by addressing inquiries, providing information, and handling concerns.
Maintain a welcoming and organized reception area, ensuring a positive first impression for visitors.
Collaborate with instructors and other team members to ensure a smooth transition from booking to class participation.
Utilize our CRM system to manage customer data, update records and track interactions for future reference.
Assist with administrative tasks such as data entry, record keeping.
Contribute to maintaining a safe and clean environment by adhering to health and safety protocols.

Requirements:

Strong communication skills with a friendly and approachable demeanor.
Organizational skills and attention to detail to manage bookings and schedules accurately.
Customer-oriented attitude with a passion for creating positive experiences.
Proficiency in using CRM software or willingness to learn.
Ability to multitask and handle multiple inquiries simultaneously.
Flexibility to work weekends.
Prior experience in customer service or a related field.
Familiarity with child-oriented environments is desirable.
Preferably working in Kids Club and/or Hospitality Industry is an advantage

Job Type: Full-time Salary: AED4,000.00 per month

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