Qlub is a global fintech startup that is revolutionizing dine-in payments within the F&B industry. We are growing exponentially - in just 1.5 years, we have raised over $42 million and are present in the UAE and 5 other countries!
We are looking for motivated and exceptional talent to join the Qlub (UAE)!
Description / Key Responsibilities
Managing a large portfolio of key strategic brands across the UAE - end-to-end ownership from pre-onboarding, to onboarding to performance management
Ideating and building key processes and mechanisms for revenue growth as well as client retention and sentiment.
Working cross-functionally across operations onboarding, product, support and other functions
Managing stakeholders from senior management (e.g. Brand Directors) to on-ground staff (e.g. Restaurant Operations Managers)
Reporting and generating insights for both internal and external stakeholders
Collaborating with cross-functional teams for seamless delivery
Spending time on the ground (around 20-40%) to support onboarding trainings, build relationships, and deep dive on performance management
Liaising with senior leadership and driving key priorities, projects and strategic levers to enable business impact
Key Competencies / Requirements
Minimum 2-3 years of experience managing accounts * Direct account management, growth management or project management experience strongly preferred
F&B/hospitality industry experience preferred
Bachelor\xe2\x80\x99s degree
Fluency in English is a must and Arabic would be an advantage
Strong entrepreneurial spirit - desire to build something big, hustle to get things done and have a measurable impact for your efforts.
Customer obsession alongside a results-oriented mindset
Ability to ideate and execute independently and pivot quickly when required
Structured problem-solving and communication skills