Job Description

Abu Dhabi, Abu Dhabi, United Arab Emirates (Alef_Abu_Dhabi)Al Ain, Abu Dhabi, United Arab Emirates (Alef_Al_Ain)
Posted 0 Days Ago
Office - Flexible
Fulltime
Start date: August
Location: Al Ain

Who we are

Alef Education began with a bold idea: that every learner deserves a personalised and meaningful education experience. What started in 2016 as a small pilot programme in Abu Dhabi has evolved into one of the world's most dynamic EdTech companies--reshaping how millions of students engage with learning across the globe.


Today, Alef is proudly headquartered in the UAE, working hand-in-hand with ministries of education, schools, and teachers to bring smart, data-powered platforms into classrooms in over 14,000 schools.


Supporting over 1.1 million students and 50,000 teachers across the UAE, Indonesia & Morocco our AI-driven platforms generate 16+ million data points every day, helping drive smarter learning decisions. Whether it's improving national exam results, boosting classroom engagement, or supporting educators with world-class tools, Alef is committed to impact at scale.


In 2024, Alef made history as the first EdTech company to list on the Abu Dhabi Securities Exchange (ADX), cementing our role as a regional innovator with global reach.

About The Role

The

Academic Relationship Specialist

in the Customer Success Team ensures that customers derive maximum value and satisfaction from
the products or services. This involves proactively assisting customers in onboarding, addressing their needs, and resolving any issues they might encounter. The overarching aim is to build strong, long-lasting relationships with customers by providing exceptional support, ultimately leading tocustomer retention, loyalty, and advocacy.

Key Responsibilities

Serve as a primary point of contact between Alef Education and the client, building strong and lasting relationships
Understand the unique needs, goals, and challenges of each client and create tailored success plans with the collaboration of internal department if needed
Develop a deep understanding of Alef's solutions and service offerings to provide expertise and guidance
Proactively use your educational expertise and strategies to retain clients and solve problems
Manage contract renewals and identify any opportunities for up-sell or cross-sell additional products
Collaborate with the Training and Quality team to develop training material and resources that address B2B clients.

To Be The Right Fit, You'll Need

Bachelor's degree in Education is required
At least 4 years of experience teaching/working in a school organization
GCC/MENA region experience is required
Excellent communication skills
Valid driving license
Fluency in English and Arabic

What we offer

We believe our people are our greatest advantage. We value curiosity, purpose, and the drive to make a real difference. When you join Alef, you join a mission -- and a team that's just as passionate about transforming education as you are.


Here's a glimpse of what we offer:
Annual flight allowance
Annual performance bonus
Education allowance
Life insurance
Enhanced leave policy
A hybrid work model and up to 40 remote working days per year to work from anywhere (with flexibility built in)



At Alef, we don't just imagine a better future for education.



We build it -- together.