Job Description

The Role

Role Description As a Client Relationship Specialist in our Operations Department, you will serve as the primary point of contact for clients during critical stages of their business lifecycle, including license renewals, amendments, and visa processing. You will manage client interactions, coordinate with government authorities, and ensure a smooth, compliant, and professional experience throughout all operational procedures. This role is ideal for someone detail-oriented, proactive, and passionate about delivering outstanding service within the UAE's dynamic business setup industry. Key Responsibilities o Manage the full process of client requests in coordination with relevant departments and authorities. o Serve as the main liaison between clients and UAE government authorities, including DED, MOHRE, GDRFA, DHA, and Emirates ID Authority. o Maintain accurate records and proactively follow up on pending applications or document requirements. o Provide clear, timely updates and expert guidance to clients throughout each step of the process. o Ensure full compliance with UAE business and immigration laws, as well as internal company policies. o Respond to client queries efficiently, ensuring a professional and supportive experience. o Collaborate closely with sales, PROs, and the wider operations team to deliver a seamless service. o Educate clients on documentation requirements, timelines, and legal procedures. o Contribute to client satisfaction, retention, and service excellence.



Requirements

Prior experience in business setup, UAE visa processing, or license services is a plus. o Familiarity with UAE government platforms and procedures (e.g., MOHRE, GDRFA, DED). o Excellent spoken and written English communication skills. o Strong organizational and time management abilities. o Ability to work independently and manage multiple tasks under pressure. o A professional, client-focused approach with strong interpersonal skills. o Must be currently based in the UAE and available to start immediately.

About the company

Trade License Zone is the UAE's fastest-growing business setup specialist, with an unwavering focus on transparency and service excellence. We are a one-stop-shop for business setup in the UAE, assisting with every step of the process. In addition to business setup services, Trade License Zone offers a full suite of office solutions, including co-working space, dedicated fully-furnished offices, meeting room facilities, reception management and a number of other startup-related services.