Excelsior Hotel Downtown

Respond to incoming calls, emails, and online reservation requests in a timely and professional manner. Provide guests with accurate information about rates, availability, packages, and amenities. Process reservations through the reservation system accurately, including changes, cancellations, and special requests. Maximize…

Greet and welcome guests upon arrival with a warm and friendly. Perform check in and check out procedures efficiently and accurately. Manage room reservations and cancellations, ensuring accuracy in system records. Handle guest inquiries, complaints, and requests promptly and professionally.…

Working closely with Assistant Director of Sales & Marketing to achieve both revenue goals. Proactively sourcing and prospecting new accounts. Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed.…

Enters and prepares the room for cleaning. Dusts the room and furniture. Replenishes guestroom and bath supplies. Cleans the bathroom. Cleans the closet. Vacuum and rack the carpet. Checks and secures the rooms. Anticipate guests’ needs, respond promptly, and acknowledge…

Maintain high standards of food hygiene, safety and sanitation policies and document them on a daily basis. Responsible for all cold food preparations and duties assigned as per the standard and policies. Monitor food portioning, food cost and waste control…

Cleans hallways, and restrooms. Cleans and maintains restaurants and banquet halls. Polishes furniture and fixtures. Vacuums and polishes elevators. Keeps the front of the hotel free from trash. Cleans rugs, carpets, and upholstered furniture using a vacuum cleaner, broom, and…

• Assists in providing technical support and setup of AV equipment to the Banqueting department. • Assists in guiding the users to help set up AV systems or resolve escalated issues. • Troubleshoots and maintains all the AV equipment's. •…