Guest Service Agent Job in Excelsior Hotel Downtown

Guest Service Agent

Dubai, DU, AE, United Arab Emirates

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Job Description

Greet and welcome guests upon arrival with a warm and friendly. Perform check-in and check-out procedures efficiently and accurately. Manage room reservations and cancellations, ensuring accuracy in system records. Handle guest inquiries, complaints, and requests promptly and professionally. Coordinate with housekeeping and maintenance departments to ensure room readiness and issue resolution. Provide information about hotel amenities, services, local attractions, and directions. Process payments and maintain accurate cash and credit card handling procedures. Maintain a neat and organized front desk area. Follow company policies, procedures, and security guidelines. Promote a positive hotel image by maintaining a professional appearance and behavior at all times.
Job Type: Full-time

Application Question(s):

Can you join immediately?
Education:

High school or equivalent (Preferred)
Experience:

Hotel: 1 year (Preferred)
Language:

* English (Preferred)