Reservation Agent
Job Description
Respond to incoming calls, emails, and online reservation requests in a timely and professional manner.
Provide guests with accurate information about rates, availability, packages, and amenities.
Process reservations through the reservation system accurately, including changes, cancellations, and special requests.
Maximize room occupancy and revenue through effective selling techniques.
Maintain detailed and organized records of all bookings and guest interactions.
Handle guest complaints or concerns with empathy and escalate issues as needed.
Collaborate with the front desk, sales, and housekeeping teams to ensure seamless guest experiences.
Monitor availability and report overbooking risks or special occupancy situations to management.
Keep up to date with property promotions, local events, and competitor rates.
Job Type: Full-time
Application Question(s):
Can you join immediately?
Education:
High school or equivalent (Preferred)
Experience:
Hotel: 1 year (Preferred)
Language:
* English (Preferred)
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Job Detail
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Job IdJD1901904
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned