:

To ensure smooth and efficient operations in the Zoological Education department thus directly impacting guest

experiences and the Theme Park\'s operations.

The Education Support Manager facilitates in providing resources to the Education Department in the areas of

education and conservation, guest tours and programs, interactives and graphics, curriculum development (onsite and outreach programs). In order to continue to achieve goals that fulfill the SeaWorld Yas Island Abu Dhabi mission, the support manager develops a strong environmental message to highlight the conservation work undertaken by the park. Manages labor and expense budgets. Develops a high caliber of motivated, knowledgeable, and skillful zoological educators.

Job Scope:

• Plans the schedules and tasks assignments of Education Specialists and Associates; monitors their activities and performance.
• Ensures the completion of required trainings of the team; monitors professional development and competencies.
• Works together with the Education Manager in assigning education programs. This includes developing transformational zoological programming whilst ensuring offerings are relevant and compelling to today\'s audiences in content and delivery.
• Contributes to the education pillar of the Yas SeaWorld Research and Rescue center\'s mission.
• Collaborates with Sales, Marketing and other sections of Zoological department to promote and sell
• Education and Zoological programs.
• Facilitates on the interpretation of animals to guests in park. This includes development of messaging, presentations, interpretative graphics, and other methods to increase guest awareness of animals, ecosystems, and conservation.
• Facilitates in park revenue experiences, includes streamlining operations, providing incredible guest service, and innovating new experiences based on customer demand.
• Establishes and implements developmental and motivational plans of the team to improve their capabilities and expertise.
• Responsible for high-volume guest interaction, including resolution of issues that may arise.
• Fosters a culture of human and animal safety; ensures compliance with existing safety policies while encouraging the review and renewal, or provision of new policies and practices so that colleagues work in a safe environment.
• Contributes to formulating and administering policies as needed.
• Facilitates in delivering high-quality guest experience programs.
• Works in varying shifts/hours based on business need, to include opening, mid-, and closing shifts; weekends, and holidays.
• Performs other duties as assigned.

To be considered for this role you will need:

Essential

• Bachelor\'s degree in animal sciences, education, other natural sciences or related discipline.
• 3 years of experience in leadership of people/ teams, budget management, and customer service.
• 2 years of proven experience in the developing and implementing an interpretive content strategy.
• Excellent skills in customer/guest interaction, including resolution of problems.
• Intermediate to advanced knowledge of educational principles and instructional design models.
• Exceptional verbal and written communication skills.
• Strong public speaker, with the ability to readily adjust to audience.
• Proficient in current computer applications, including MS Office (Word, Excel and Power Point).
• Experience and passion for working with children.
• Knowledge and ability to deliver an educational message about current environmental issues.

Desirable:

• Advance degree in Animal Science or Zoology
• 3 years of proven experience in marketing, sales, and promotion of products and programs.
• 3 years of experience as an education supervisor preferred.
• 2 years of experience in zoological setting, with basic understanding of zoological operations preferred.
• Fluency in Arabic and other languages is a plus.
• Knowledge of Ocean Literacy Principles and the ability to develop and apply lesson plans.

Farah Experiences