Product Support Managers (PSM) are the key members of the Regional Marketing Distributor Markets Department. They are interfacing at all levels, including Clusters Business Managers, Marketing Managers, Administration, Customer Care and Distributors personnel throughout, Middle East, Africa and Eastern Europe. On an application basis, the PSM would also interface with colleagues within EMEA and other territories. The PSM are managing the application support for all distributors in Middle East, Africa and Eastern Europe to meet customer\'s and distributor\'s expectations. They are proactively supporting the team and the distributor for application related matters to enhance the performance of the installed base. They are assisting the Account Managers / Business Managers / Sales Managers and Distributors by providing support for potential new customers (pre-sales). The PSM:\xe2\x80\xa2 Coordinating the application support to be provided by distributors to maintain high level of end user satisfaction: training, communication, follow up, support assessment, modifications\xe2\x80\xa2 Managing all application related and product support related communications with distributors\xe2\x80\xa2 The key contact points on all product support management aspects\xe2\x80\xa2 Conduct business in a professional/ethical manner\' consistent with Business practices\xe2\x80\xa2 Complete all regulatory and general administration to a high standard The PSMs are responsible for supporting the distributors to ensure that all systems and products are supported to the designated product performance metrics in adherence to all governmental regulations/requirements as well as to our own internal Compliance and Quality system following Complaint Handling procedures relative to complaint identification, documentation, resolution, and escalation. Where potential opportunities to improve a process arise which could have a positive impact on the business as a whole or this specific function in particular, the PSM should fully explore the opportunities. The individual is expected to travel throughout Europe, Middle East and Africa. Product Support Manager EEMEA, POC Molecular and POC ID, is responsible for Point of Care Molecular systems (60%) and Point of Care Infectious Diseases (40%) and will drive the future of the solutions all around EEMEA.