Job Description

Job Summary

The Zoho Project Coordinator is responsible for planning, executing, and delivering

Zoho-based projects across the organization. This role leads cross-functional teams,

manages stakeholders, and ensures the successful implementation of Zoho

applications aligned with business objectives, timelines, budget, and quality

standards.

Key Responsibilities

Project Management & Delivery

? Lead end-to-end Zoho project implementations from initiation to go-live and

post-implementation support

? Define project scope, objectives, timelines, and deliverables

? Develop and maintain detailed project plans, schedules, and budgets

? Monitor project progress, risks, issues, and dependencies, and implement

mitigation strategies

Zoho Application Management

? Oversee implementation of Zoho applications, including Zoho CRM, Zoho

Creator, Zoho Projects, Zoho Inventory, Zoho Books, and Zoho Analytics

? Ensure functional and technical requirements are clearly defined and

approved

? Manage customization, integrations, workflows, and automation in

coordination with development teams

Stakeholder & Team Management

? Act as the primary point of contact for clients, business stakeholders, and

senior management

? Coordinate between functional users, Zoho developers, implementation

partners, and third-party vendors

? Conduct project meetings, steering committee reviews, and status

presentations

? Manage internal project teams and allocate resources effectively

Quality, Testing & Go-Live

? Ensure proper UAT planning, execution, and sign-off

? Oversee data migration, system validation, and deployment activities

? Manage go-live readiness and hypercare support phases

Financial & Commercial Control

? Track project budgets, billing milestones, and cost utilization

? Manage scope changes, change requests, and impact assessments

? Ensure projects are delivered within approved commercial terms

Documentation & Compliance

? Ensure preparation and maintenance of project documentation including

BRDs, FSDs, SOPs, and user manuals

? Enforce project governance, change management, and documentation

standards

Required Skills & Qualifications

Technical & Functional Skills

? Strong understanding of the Zoho ecosystem and ERP/CRM concepts

? Experience managing Zoho-based ERP or CRM implementations

? Familiarity with Deluge customizations and API integrations (management

level)

? Strong knowledge of project management methodologies (Agile / Waterfall /

Hybrid)

Soft Skills

? Excellent leadership, communication, and stakeholder management skills

? Strong planning, decision-making, and problem-solving abilities

? Ability to manage multiple projects and competing priorities

? Results-driven with strong attention to detail

Experience & Education

? 5+ years of experience managing ERP, CRM, or business application projects

? Experience as a Zoho Project Coordinator or with Zoho implementation

partners preferred

? Bachelor's degree in IT, Engineering, Business, or related field

Preferred Qualifications

? Zoho Certification(s)

? PMP, PRINCE2, or Agile certification

? Experience in Manufacturing, Real Estate, Construction, or Professional

Services domains

? Experience in UAE / GCC markets

Job Type: Full-time

Pay: AED5,000.00 - AED7,000.00 per month